Faulty trolling moter from new.

[KegRiver]

I have a wee problem one of you might know something about. I'm hoping.

I bought a Minn Kota Endura Max trolling motor this fall and it has an issue.

First time I hooked it up it acted strange. It runs for about ten seconds then cuts out for about two seconds, then runs again for ten more and cuts out again.

First try I thought it might be the battery so I tried another. Same issue.
Both batteries had recently been fully charged, as in less the a day before.

So I took it out for a run to see what it would do over time.

In a thirty minute run it continued to cycle from on to off at all speeds very consistently, ten on two off.

I checked and could find nothing getting hot, or even warm, on either the motor or the control board.

I would return it on warranty but I don't think they would honor it.
First because I can't find the receipt and second because the handle detent broke when I tried to slide it on during setup.

Thinking that would be the only issue I crazy clued the handle on. After all, once it's on you can't take it off even with the detent working.

Has anyone had this issue and if so, did you get it fixed or replace it on warranty?

The reason I ask is because I suspect it's the control board malfunctioning but I was told that that board is tested at the factory and again by many retilers.

If so it would be highly unlikely for the board to malfunction from new.
But we all know things sometimes get sent out without being tested.

I know a new board is about $100.00 and that isn't a concern. I just don't want to spend an additional $100.00 on a clearly faulty product if it's not going to solve the issue.

Keep in mind, I am trained in electronic repairs. I have done all the appropriate tests, current draw, battery charge and all that.

But I can't test the board in any way other then to replace it because it is encased in epoxy or some equivalent.

If someone else has had this problem and knows for sure if it's the board or not, that would be a big help.

[Sundancefisher]

Hey Keg.

You should have a two year warranty.

Contact Minn Kota after sending in your registration card.

If it’s broke they should repair or give you a new one.

[58thecat]

Corrosion somewhere was the only other thing I could think of since you went over everything else, low voltage as these motors are very sensitively?

I would call them and see if you could get technical help since your probably not the first one with this issue.

Good luck.

[Jamie Black R/T]

Minn Kota has excellent warranty performance.

I have gotten things taken care without even the request of a receipt.

[KegRiver]

Originally Posted by Jamie Black R/T

Minn Kota has excellent warranty performance.

I have gotten things taken care without even the request of a receipt.

I finally got a response from Minn Kota, they say to take it back to where I bought it, which unfortunately is Crappy Tire. So definitely no help without a receipt.

Our CT outlet is one of the worst I have ever dealt with.

[Sundancefisher]

Originally Posted by KegRiver

I finally got a response from Minn Kota, they say to take it back to where I bought it, which unfortunately is Crappy Tire. So definitely no help without a receipt.

Our CT outlet is one of the worst I have ever dealt with.

Did you pay cash or credit?

If credit contact your credit card company for a copy of the receipt?

You can also return to any Canadian Tire.

If you have your warranty card filled out… take a copy. Canadian Tire is just honouring the minn Kota warranty.

It’s a pain if they give you a hard time.

[Sundancefisher]

Originally Posted by KegRiver

I finally got a response from Minn Kota, they say to take it back to where I bought it, which unfortunately is Crappy Tire. So definitely no help without a receipt.

Our CT outlet is one of the worst I have ever dealt with.

Did you pay cash or credit?

If credit contact your credit card company for a copy of the receipt?

You can also return to any Canadian Tire.

If you have your warranty card filled out… take a copy. Canadian Tire is just honouring the minn Kota warranty.

It’s a pain if they give you a hard time.

You just want to exchange it for a new one… best case?

Get Minn Kota to email your instruction to return to CT.