Telus Email Migration to Google...

[molly]

Anyone gone through this yet? I don't use Webmail (I use Thunderbird on my desktop and laptop, and the Samsung app on my phone), but it looks like this affects all of those, and some folks are having issues...

https://www.telus.com/en/ab/support/...n-general-info

[Donkey Oatey]

Originally Posted by molly

Anyone gone through this yet? I don't use Webmail (I use Thunderbird on my desktop and laptop, and the Samsung app on my phone), but it looks like this affects all of those, and some folks are having issues...

https://www.telus.com/en/ab/support/...n-general-info

I switched over a couple weeks ago. Haven't had a problem. Just had to add an account to the gmail app. Or if you don't already have a gmail account just download the app and put your telus email and password in and done.

[Phil]

I switched over at the end of June and am still waiting for them to migrate my files. Less than 1% of my files were transferred to Gmail and supposedly they have Google working on it but still nothing.

Good Luck
Phil

[owlhoot]

I made the change last month, It wasn't as Easy as they said it would be, For me anyway, But all my files transfered. I had an issue with it sending emails I was working on before I actually hit the send button, something to do with the Tab key

[rembo]

My wife made the mistake of giving them a date to changer over. We spent 3 hours on the phone with Telus on Friday and while it now works on her phone it will not work on the 4 computers I've tried to set it up on.

I don't look forward to another 3 hours on the phone to go thru this again.

I have not changed my personal or business email yet and I might just look for another provider instead.

[straight]

It is pretty messy. I spent about 3 hours yesterday, completing this transfer, and it is still not done yet.
All this looks like they want control every step. NFG.

[ronkaren]

i've got problems with it also. spent a couple hours yesterday with telus, they couldn't fix it. I am trying to use my backup email as my new email, they said that's the problem. waiting for telus to call back. my emails are synced with pc and cell phone. i get password failed when i try to sign in.

[Johnny G1]

Thanks to dumb Telus lost all my contact's and there is nothing they can do to help, still have the same email addy that I had before so nothing has changed for the good, Thanks to idiot google and telus. And not about to sit by a phone to talk to somebody in India that can't even speak proper English, the wife had them on the phone for 3 1/2 hrs and finally told them to get somebody in Canada to straighten things out.

[molly]

I might just switch to Shaw email as we have Shaw everything else now anyway.... this doesn't sound very appealing!

[Zip-in-Z]

Arranged for my migration of all my e-mails located in more than 65 folders on Tuesday morning .... everything from the old Telus Webmail moved to the new Telus Gmail format including all my contacts with no issues whatsoever. I use Firefox but it all works the same on Chrome, too.

My problem for those who use Microsoft "Outlook" for your e-mails is they all disappeared including all my folders .... WTF !!!!

Spent countless hours trying to change the incoming & outgoing server I.D.'s & Ports but couldn't get it to work.

Finally got a Telus client rep on the phone & he solved the problem and now my PC desktop with Outlook 2013 works & all my folders & e-mails are back.

The trick was to delete the old Telus Outlook Account and go back & create a new Telus Account with the correct Incoming Server (imap.gmail.com) with Port - 993 - SSL and the Outgoing (smtp.gmail.com) with Port - 587 - SSL.

You also need to change some settings in your new Google GMail web account to "Enable IMAP" and make sure the 2 Step Verification in the Google Security setting is "Off". As well make sure your Third-party apps with account access allows Outlook access to the new Telus Gmail server.

I made the changes to my Laptop on my own & had it all done in 15 minutes.

Both desktop & laptop sync'd and both are 100% ..... finally!

Trust this helps others.

D.

EDIT: I changed the new gmail settings on my Samsung A70 phone following the same process the only difference was the Outgoing Server which is .... smtp.gmail.com Port = 465 - TLS. Took me 10 minutes to find and change them, it all works, too.

[molly]

Glad it worked out for you, Zip. I decided to open a Shaw account for now, but am thinking I will switch to a more secure email account, like Hushmail or similar.

https://www.hushmail.com

[midgetwaiter]

Originally Posted by molly

Glad it worked out for you, Zip. I decided to open a Shaw account for now, but am thinking I will switch to a more secure email account, like Hushmail or similar.

https://www.hushmail.com

Encrypted email is only secure if it’s end to end, unless the other correspondents are also using it you’re just kicking the can a little farther down the road. The protocols that email are built on were never designed with any sort of security or identity verification in mind so everything we’ve been messing around with for the last 20 years is nothing more than a bolt on really.

If you need secure end to end messaging there are better options.

[Don Andersen]

Oh the joys of switching.
After nearly 12 hours of the Telus techs. Screwing with the desk top, they informed me that they think it’s my mail system is the issue. I’ve used Thunderbird which had worked for many years.
Now if have to go to a browser and open Gmail which has to be the clumsiest piece of **** on the net.
The worst part, I get 4 notifications from Google telling me that my mailer doesn’t work every time I use it for my other mailing accounts.
Not happy with that, about every 10 minutes I get another announcement from Google to synch all my machines.
I’d love to stuff all Telus stuff somewhere.

Don

[huntsfurfish]

Telus sucks.

Nothing says your important to us like dumping your customers with someone else.

It will save them a ton of your money though.

[Grizzly Adams]

Originally Posted by molly

I might just switch to Shaw email as we have Shaw everything else now anyway.... this doesn't sound very appealing!

Telus, the Air Canada of telecommunication, other than my necessary phones, parted company with them long ago. Now they won't even send out paper bills anymore. Got a nasty email, seems I've been paying my phone on the wrong number for three months, nice credit on that number now.

Grizz

[pikergolf]

Originally Posted by Don Andersen

Oh the joys of switching.
After nearly 12 hours of the Telus techs. Screwing with the desk top, they informed me that they think it’s my mail system is the issue. I’ve used Thunderbird which had worked for many years.
Now if have to go to a browser and open Gmail which has to be the clumsiest piece of **** on the net.
The worst part, I get 4 notifications from Google telling me that my mailer doesn’t work every time I use it for my other mailing accounts.
Not happy with that, about every 10 minutes I get another announcement from Google to synch all my machines.
I’d love to stuff all Telus stuff somewhere.

Don

I run Thunderbird as well, phoned Telus at 7:30 am, was speaking to the tech within 2 min, and up and running by 7:55. Fastest service ever, but I have always had good luck with Telus and have been with them for what seems like forever.

Sorry for your luck, I would try again, sometimes you get a tech that is not really up to speed.

[molly]

So, I switched to Shaw and am keeping Telus for another week or so to transition, in case I missed updating someone. What I have noticed is that the amount of spam and junk emails coming through Telus has increased massively! Only in about the last ten days or so, increasing every day. Anyone else getting this? Glad I switched.

[32-40win]

Haven't seen any e-mails or prompts from Telus to do any changes on my PC. I transferred everything I had in folders to my Hotmail acct, which will keep them stored at least, even if I dump Telus for a bit. I have a G-Mail acct, never use it though. Wait and see what happens I guess.

[Cement Bench]

so when we do the change over does your cur4ent email address change and if so to what domain name

[Zip-in-Z]

Originally Posted by Cement Bench

so when we do the change over does your cur4ent email address change and if so to what domain name

Your ________ @telus.net e-mail doesn't change, they only change the old Telus to G-mail servers - ID & ports.

If you just use Telus Webmail you will find the new Telus Webmail much better, however, if you use a 3rd party e-mail program like Microsoft "Outlook" or "Thunderbird" etc .... I suggest you export & save all your "Contacts" otherwise you may loose them & have to create a new contacts list which is a lot of effort.

Trust this helps.

Cheers

David

[Cement Bench]

Originally Posted by Zip-in-Z

Your ________ @telus.net e-mail doesn't change, they only change the old Telus to G-mail servers - ID & ports.

If you just use Telus Webmail you will find the new Telus Webmail much better, however, if you use a 3rd party e-mail program like Microsoft "Outlook" or "Thunderbird" etc .... I suggest you export & save all your "Contacts" otherwise you may loose them & have to create a new contacts list which is a lot of effort.

Trust this helps.

Cheers

David

It helps me and others thanks

[CptnBlues63]

Originally Posted by Zip-in-Z

Your ________ @telus.net e-mail doesn't change, they only change the old Telus to G-mail servers - ID & ports.

If you just use Telus Webmail you will find the new Telus Webmail much better, however, if you use a 3rd party e-mail program like Microsoft "Outlook" or "Thunderbird" etc .... I suggest you export & save all your "Contacts" otherwise you may loose them & have to create a new contacts list which is a lot of effort.

Trust this helps.

Cheers

David

Definitely backup your email and your address book.........just in case.

My change went smoothly enough. The only issue I had was an Outlook issue. For whatever reason when I changed the IMAP and SNMP server addresses from "telus.net" to "gmail.com" it didn't save properly. I had to do it a few times before it saved properly. Then it took a while for my folders to resync and repopulate.

One thing I found though, I had to remake every single folder I'd made myself and move my saved stuff into it. For instance, I have a folder "FreeBSD". I tried to move an email into it manually and it wouldn't go. Finanlly I ended up making another under the inbox that I named "Free-BSD". Then I had to move everything from the original folder into the new one. Finally, I deleted the original and then renamed the new one "FreeBSD"

I had to do this so my filters would work. I have quite a few that automatically dispose of junk and move important things where I want them saved. As it was, I couldn't even manually move an email from my inbox to another folder. Once I recreated the folders, all filters, and manual moves work.

So, if you use a 3'd party email client..........specifically Outlook, check for that after you're done.

Other than that, the actual changeover was smooth. My wife uses webmail (prefers it) so her's was even smoother.

[Ken07AOVette]

I was on the phone with "Don'tTELUS" (we aren't really listening) for a few hours trying to get it working, and never did. Their answer was 'phone Microsoft'. BS.

Finally I did it myself and was able to get it working on win 8 and 10 but it was a pain.

10 is definately easier.

[BoSox]

Originally Posted by Ken07AOVette

I was on the phone with "Don'tTELUS" (we aren't really listening) for a few hours trying to get it working, and never did. Their answer was 'phone Microsoft'. BS.

Finally I did it myself and was able to get it working on win 8 and 10 but it was a pain.

10 is definately easier.

Funny, same issues. Telus told me to phone Apple. Unfortunately never did solve the problem. Apple confirmed all the mail settings were correct and that it could have been a bad download. Not wanting to have another go with Telus I'm currently living with "a kind of working" email. Two days later a Telus telemarketer phoned and asked if I was interested in more add ons. LOLOLOLOL. Had a bit of a chat with her ands was sorry later that I was so rude but come on, who's the service provider and who's the customer here. They don't get it and most likely never will. Underperforming companies who have a lock on the market typically underperform.

[Zip-in-Z]

Originally Posted by CptnBlues63

Definitely backup your email and your address book.........just in case.

My change went smoothly enough. The only issue I had was an Outlook issue. For whatever reason when I changed the IMAP and SNMP server addresses from "telus.net" to "gmail.com" it didn't save properly. I had to do it a few times before it saved properly. Then it took a while for my folders to resync and repopulate.

One thing I found though, I had to remake every single folder I'd made myself and move my saved stuff into it. For instance, I have a folder "FreeBSD". I tried to move an email into it manually and it wouldn't go. Finanlly I ended up making another under the inbox that I named "Free-BSD". Then I had to move everything from the original folder into the new one. Finally, I deleted the original and then renamed the new one "FreeBSD"

I had to do this so my filters would work. I have quite a few that automatically dispose of junk and move important things where I want them saved. As it was, I couldn't even manually move an email from my inbox to another folder. Once I recreated the folders, all filters, and manual moves work.

So, if you use a 3'd party email client..........specifically Outlook, check for that after you're done.

Other than that, the actual changeover was smooth. My wife uses webmail (prefers it) so her's was even smoother.

I run Outlook 2013 didn't have any of the problems you experienced. I documented my findings in Post #10 above. Perhaps the difference was I deleted my old Outlook account then created a new Outlook account with the new G-mail server ID & port numbers. Once I hit the test button all 65 folders downloaded and all the contents were in them, due to the volume that took about 45 minutes to 1 hr, but it all worked. I saved my Contacts/Address Book in Excel & had to import them back into Outlook, that's why the recommendation for others reading this thread to save them on your desktop or laptop.

Cheers

David

[CptnBlues63]

Originally Posted by Zip-in-Z

I run Outlook 2013 didn't have any of the problems you experienced. I documented my findings in Post #10 above. Perhaps the difference was I deleted my old Outlook account then created a new Outlook account with the new G-mail server ID & port numbers. Once I hit the test button all 65 folders downloaded and all the contents were in them, due to the volume that took about 45 minutes to 1 hr, but it all worked. I saved my Contacts/Address Book in Excel & had to import them back into Outlook, that's why the recommendation for others reading this thread to save them on your desktop or laptop.

Cheers

David

Maybe that's it then....because I didn't kill my Outlook or change anything in it until after the move and after I had logged into their webmail version. Then, and only then, is when I changed my email server addresses and sync'd.

[Sooner]

I have this notice about the switch too but it is for the old home email address that barely gets used anymore and it is an old computer system too. All my emailing for years has been through my work lap top and address now.


I guess if they lose stuff its no biggie(no important emails on it for years) as I haven't checked that email in months since I took the computer off the desk so wifey could work from home when covid started.


Is this switch in response to the big email issue they had with all those on the old telusplanet.net address's?

[32-40win]

I pretty much emptied out my Telus e-mail other than a couple of current online orders still in progress. If the migration doesn't work , so be it, plenty of other providers around.