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08-16-2018, 08:10 PM
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Join Date: Jul 2009
Location: High River
Posts: 32
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What would you do?
So I sold a rangefinder on another forum. Quick easy sale or so I thought. When it arrived at the buyers house the box was crushed and a crack in the plastic on the rangefinder. I packed it in shipping popcorn and airbags so assumed it would be fine. When I posted the add I put shipping on me but insurance on the buyer. He never requested insurance. Well the buyer said he’ll keep the rangefinder but wants me to refund half the purchase price. I feel bad it happened but don’t think I should have to refund any cash. What’s everyone’s take on this? Also worried that if I don’t do as he says he’ll give me a negative rating.
Thanks guys
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08-16-2018, 08:25 PM
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Join Date: Jun 2007
Location: GP
Posts: 575
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Assuming the buyer sent pics of the mangled box, and you still have no guarantee they didn't mangle the box.
They declined insurance, so their problem. Ins is cheap! Too bad they didn't spring for it.
And that's also assuming you packed it well for shipping.
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A man who lives by hunting cherishes the land. He cherishes his way of life and appreciates what he gets from the land. Sam Blacksmith, 1973.
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08-16-2018, 08:41 PM
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Join Date: Aug 2007
Location: Calgary
Posts: 19,420
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Protect yourself by taking photos or even uninterrupted video while packing the item. Make some obvious marks and tape patterns and then it will be obvious that its that same package when you drop it at Canada Post and take other photos at handover.
I'd not take liability on a shippers error. Then again I've never shipped anything of value without insurance, its mandatory for me. Canada Post ineptitude or outright vandalism is not my financial problem and I insure the item for replacement cost plus a PITA payback factor should I ever have to jump through such hoops, not for what the $$ transaction was.
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"The trouble with people idiot-proofing things, is the resulting evolution of the idiot." Me
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08-16-2018, 08:48 PM
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Join Date: Jan 2011
Location: Calgary
Posts: 84
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Tough call. Depends how much you care about your trader rating.
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08-16-2018, 09:57 PM
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Join Date: Dec 2008
Location: Alberta
Posts: 24,071
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I won't ship without insurance. If the buyer won't pay it doesn't get sold just for this type of circumstance.
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Only dead fish go with the flow. The rest use their brains in life.
Originally Posted by Twisted Canuck
I wasn't thinking far enough ahead for an outcome, I was ranting. By definition, a rant doesn't imply much forethought..... 
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08-16-2018, 10:09 PM
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Join Date: Aug 2007
Location: Calgary
Posts: 19,420
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If he wants to keep it then there's nothing functionally wrong with it, a cosmetic blemish is not a half-off situation on already-used, already-depreciated equipment. Screenshot his messages to provide to site admin if he wants to skunk you with a bad rating based on his wanting the unit for half price. It sounds all kinds of fishy to me. Perhaps offer a full refund for the item returned or nothing at all, and that's only if he's a long standing member with a trader rating over 10. Actions like that erode ones confidence in the person, I'd be leery of even sending him the refund as I'd not really trust him to return ship.
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"The trouble with people idiot-proofing things, is the resulting evolution of the idiot." Me
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08-16-2018, 10:11 PM
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Join Date: Nov 2009
Location: East Central Alberta
Posts: 8,315
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I would assume if the item was advertised FOB, and if the buyer acknowledged the item was purchased FOB....then the buyer would have no claim if the item was either lost or damaged. Personally, no insurance in the sale agreement, no sale.
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Old Guys Rule
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08-17-2018, 05:28 AM
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Join Date: Dec 2012
Location: At the end of the Thirsty Beaver Trail, Pinsky lake, Alberta.
Posts: 24,620
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Quote:
Originally Posted by Ken07AOVette
I won't ship without insurance. If the buyer won't pay it doesn't get sold just for this type of circumstance.
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Real easy too.
If there is issues then there is insurance but if you just chuck it in the mail well....it might become a soccer ball at the warehouse during break time 
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Be careful when you follow the masses, sometimes the "M" is silent... 
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08-17-2018, 06:35 AM
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Join Date: Jul 2011
Location: Strathcona County
Posts: 2,170
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There is no way you should be reimbursing half that price. If you sent that my way and that happened, the lesson learned would be I should be buying insurance.
The suggestions made here will definitely help us all in future selling situations, but that buyer needs to learn a lesson and I don’t want to deal with them
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08-17-2018, 07:07 AM
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Join Date: Jul 2016
Posts: 1,827
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I hear yha CF
Lots of good points offered when shipping.
Purhaps a person needs to let buyers know that extra shipping costs my occur when it's time to send the package.
Include this in the for sale add, that way both parties can agree on the final price of item for sale, and who is in-charge of extra costs of shipping.
Yes, lots of photos of item before being packaged, photos of packing, and the final photos at post office.
Ask the buyer to take and send photos when receiving the package at thier end if the box looks damaged in any way, then the both of you can easily sort this out with the shipping company.
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08-17-2018, 08:39 AM
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Join Date: Jul 2011
Posts: 2,050
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I've been in this exact situation (but not off of AOF) and it is a bad situation but the buyer is responsible.
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08-17-2018, 08:53 AM
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Join Date: Mar 2012
Posts: 1,920
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Quote:
Originally Posted by Jayhad
I've been in this exact situation (but not off of AOF) and it is a bad situation but the buyer is responsible.
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 would you be happy if it came to you in that condition .I think not
The buyer is not solely responsible he paid for a product then it got damaged in shipping so they need pictures
like stated go to the shipping company and work it out if he doesn't want to give pictures then I would say forget it .Good luck hope it turns out for you
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08-17-2018, 10:26 AM
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Join Date: Dec 2008
Location: Alberta
Posts: 24,071
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a little reverse on this, the other side of the story as they always say;
you bought a hunting/camping/fishing/archery related widget and it arrived broken. You come on here saying you feel slighted. The roar from the members will be to leave bad feedback so nobody else experiences this from the seller, which is exactly what the feedback forum is for.
Difficult answer to an easy question, should it be sent without insurance. How much was insurance, $3.00 for the extra $100 coverage?
At the end of the day you have to do what lets you sleep at night. Comfortably without shakes sweats or nightmares. Some guys could rob from their grandmother and sleep like babies, we have seen them here!
I do not think that is you.
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Only dead fish go with the flow. The rest use their brains in life.
Originally Posted by Twisted Canuck
I wasn't thinking far enough ahead for an outcome, I was ranting. By definition, a rant doesn't imply much forethought.....
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08-17-2018, 05:22 PM
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Join Date: Jul 2011
Posts: 2,050
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Quote:
Originally Posted by last minute
would you be happy if it came to you in that condition .I think not
The buyer is not solely responsible he paid for a product then it got damaged in shipping so they need pictures
like stated go to the shipping company and work it out if he doesn't want to give pictures then I would say forget it .Good luck hope it turns out for you |
I wouldn't care how it arrived as I'm a grown man with the common sense to pay the pennies on the dollar insurance when buying items unseen off of the internets.
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