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03-01-2014, 10:26 PM
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Join Date: Feb 2011
Location: Alberta
Posts: 2,997
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Shaw Internet
Mine is so slow and it's barely loading. Anyone here find it the same the last 2 days?
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03-01-2014, 10:27 PM
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Join Date: Dec 2011
Location: On top of sphagetti
Posts: 3,565
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Mine's been normal.
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03-01-2014, 10:29 PM
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Join Date: Feb 2011
Location: Alberta
Posts: 2,997
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I've rebooted my modem, router, computers and iPhone and no change. Takes about 30secs to refresh this page...called Shaw but they just keep you on hold.
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03-01-2014, 10:42 PM
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Join Date: Dec 2011
Location: On top of sphagetti
Posts: 3,565
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Quote:
Originally Posted by jackrabbit000
I've rebooted my modem, router, computers and iPhone and no change. Takes about 30secs to refresh this page...called Shaw but they just keep you on hold.
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Maybe talk to a neighbour with Shaw to see if it is affecting them also??
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03-01-2014, 10:48 PM
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Banned
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Join Date: Nov 2007
Posts: 1,528
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Unplug everything and unscrew the coax cable. Touch the end of the coax cable with your finger so it grounds out.
Then power everything back up. This resets the cable signal and has done the job for me before when I've had similar issues. It's what shaw will tell you to try first.
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03-01-2014, 10:49 PM
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Join Date: Oct 2007
Posts: 125
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Router
I was having issues as well. When I called they had me plug a computer directly into their modem (after leaving the modem unplugged for a few minutes) and the speed just took off.
Turned out to be a bad router. Still slows down here and there but is way better. Router was 6 years old or so, was definitely due.
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03-01-2014, 11:11 PM
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Join Date: Feb 2011
Location: Alberta
Posts: 2,997
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Thanks guys, I'll try your suggestions to see if it will improve the speed. Maybe my router is packing it in. It's a Lynksys and it's just a bit over a year old.
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03-02-2014, 12:18 AM
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Join Date: Feb 2011
Location: Alberta
Posts: 2,997
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Quote:
Originally Posted by Rustynail21
I was having issues as well. When I called they had me plug a computer directly into their modem (after leaving the modem unplugged for a few minutes) and the speed just took off.
Turned out to be a bad router. Still slows down here and there but is way better. Router was 6 years old or so, was definitely due.
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Hey Rustynail21.
I tried plugging the modem directly into my laptop and it works fine. Tried a bunch of Shaw speed tests and get this:
15-16ms ping time, 18-23.5 mbps download, 51 mbps upload
When I plug the cable into the router and run the speed tests on wireless I get:
800-1200ms ping time, 2.6-11 very erratic mbps downloads, .12 mbps and upload did not completes
Thanks again, looks like I'll be shopping for a router tomorrow.
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03-02-2014, 07:43 AM
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Join Date: Jun 2010
Location: Blackfalds
Posts: 385
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Had the same problem spent 40 mins on the phone with shaw, 20 mins on hold, they told me it was my equipment I said it was their network. Some how my internet passed the speed test even though it took the website 6 mins to load. Two days later my equipment miraculously fixed itself because everything went back to normal without me doing anything and two months later I signed up for Telus fibre optiks service, it was the first day it was available, and not a problem since.
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03-02-2014, 08:48 AM
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Join Date: Oct 2007
Posts: 125
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Shaw
That is some incredible speeds! Now the fun starts in finding a new router. I went with the Asus RT-AC66. Pretty cool options.
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03-02-2014, 08:57 AM
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Join Date: May 2007
Location: Edmonton
Posts: 348
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Shaw
If your router is older than 5 years old, buy a new router.
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03-02-2014, 08:58 AM
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Join Date: Dec 2008
Location: Near Edmonton
Posts: 14,974
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Glad you figured it out. One suggestion, you may want to try an email toLynksys/Cisco. I had a problem with one that was over a year old. They replaced it with a newer model AC 1750 Dual Band, no charge.
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03-02-2014, 12:27 PM
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Join Date: Feb 2011
Location: Alberta
Posts: 2,997
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Quote:
Originally Posted by Dean2
Glad you figured it out. One suggestion, you may want to try an email toLynksys/Cisco. I had a problem with one that was over a year old. They replaced it with a newer model AC 1750 Dual Band, no charge.
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Thanks Dean2, I'll send them a email and see what happens. This one is just about 14 months old. Probably only has a 1 yr warranty but doesn't hurt to try I guess. Weird, I just ran a bunch of speed tests on wireless and get this consistently. Actually seems to be back and running normal.
31ms pings, 11-13 mbps download, .41 mbps upload
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03-02-2014, 12:34 PM
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Banned
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Join Date: Nov 2007
Posts: 1,528
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Call shaw and ask them to give you the new modem. It has a router built in.
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03-02-2014, 12:42 PM
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Join Date: Jan 2010
Location: Calgary
Posts: 4,340
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My Shaw has been slow the last couple of days as well so maybe you are not crazy....Maybe the cold snap is freezing up the lines...LOL
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03-02-2014, 03:00 PM
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Join Date: Oct 2007
Posts: 125
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I'm guessing you just needed to reset your modem to pick up a new connection. We used to have to do it all the time. Maybe just keep an eye on it and see if you have issues. The shaw guy had me do the ipconfig /release and /renew stuff to renew my ip. Hadn't done that in years but did improve things. Still didn't get my ping speeds up though.
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03-02-2014, 03:07 PM
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Banned
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Join Date: Nov 2007
Posts: 1,528
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Quote:
Originally Posted by Rustynail21
I'm guessing you just needed to reset your modem to pick up a new connection. We used to have to do it all the time. Maybe just keep an eye on it and see if you have issues. The shaw guy had me do the ipconfig /release and /renew stuff to renew my ip. Hadn't done that in years but did improve things. Still didn't get my ping speeds up though.
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You know your ping wants to be the lowest possible number?
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03-02-2014, 03:12 PM
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Banned
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Join Date: Aug 2012
Location: Calgary
Posts: 2,109
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Our Shaw has been pretty inconsistent the last few days as well.
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