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No guarantees of course, but I think it's easier for a retailer to tell a customer to take a hike by e-mail than face-to-face.
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A reputable dealer will back his product if he sends the wrong product, or it is defective.
On the other hand, there are bottom feeders that will send you the wrong merchandise, or defective merchandise, and then refuse to make good when made aware of the problem.
The problem is knowing who is who, because I have dealt with dealers that fit both categories, and some of each were forum sponsors.