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12-08-2016, 01:22 PM
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Join Date: Sep 2007
Posts: 151
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Poor customer service???
As stated. What's your opinions. I'm a little baffled....... There was a sale (15% of high end optics) at a south Calgary store Around ikea..... I went in to pick up a 3000$ spotter and apparently the sale ended yesterday. Whenever I've missed sales. By. A day!!! It's been honoured. A sales a sale?? No?
1-I don't need it now
2-don't really need to upgrade
3-if I buy there at a later date. Is that the type of service/warranty. Etc. I will get?
I just can't believe they wouldn't honour something like that. Maybe I'm the one out to lunch. But other stores have always came through. Btw. Took all steps/manager. Etc. To see if they would honour it. Oh well. 2500$ to spend another day!
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12-08-2016, 01:50 PM
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Join Date: Mar 2012
Posts: 1,920
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Well you shouldn't seem baffled sales for sale and you missed it seems pretty cut-and-dry to me . 
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12-08-2016, 01:55 PM
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Join Date: Mar 2009
Location: Edmonton
Posts: 9,670
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50/50 Imo, lucky you were given an extra day before, but have to expect some wont.
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12-08-2016, 02:06 PM
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Join Date: Dec 2008
Location: Camrose
Posts: 45,112
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It's not the fault of the store that you arrived after the sale ended, so no, they shouldn't be obligated to sell to you at the sale price. It's not poor customer service, just a poor customer. 
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Only accurate guns are interesting.
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12-08-2016, 02:15 PM
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Banned
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Join Date: Sep 2013
Posts: 3,939
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Depends.
I sell photographic equipment.
If it was a store sale we would likely have honored the price.
But... (always a but)
Sometimes it is a manufacturers rebate...then you're out of luck.
For example...there are rebates on Canon product right now that end Dec 23.
With the rebate, the price you pay is below our cost.
If the invoice we forward to Canon says Dec 24 they will not rebate the money to us.
So we can't sell it to you because it would mean we will lose money on the sale.
So not always cut and dried.
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12-08-2016, 02:20 PM
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Join Date: Dec 2008
Posts: 1,025
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Paule;
I'm with you, but then that's the generation I'm from, service meant something and a repeat Customer was an asset. BUT in defense of the Store as yet unnamed, they put in Policy's, usually due to some abuse / event in the past.
If I was the store manger and you wanted the high end item I would have sold it at the sale price, gartered the cash flow for my year end numbers, and gained at least another visit / opportunity for a sale sometime in the future. i.e like in Tin Men "push the positive cash flow at what ever the cost" at least when I Business Coach that what I suggest.
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12-08-2016, 02:33 PM
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Banned
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Join Date: May 2013
Location: Canada
Posts: 3,900
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Most sales are for a week or so if it's an advertised sale, so yes your procrastination is on you and not the store.
If it was a one day in store sale and the employee told you about it then perhaps honouring it would be a possibility.
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12-08-2016, 02:38 PM
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Join Date: May 2007
Location: Calgary
Posts: 7,509
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To me if you missed the sale and they wouldn't honor the sales price doesn't sounds like poor customer service to me.
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12-08-2016, 02:42 PM
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Banned
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Join Date: Sep 2013
Posts: 3,939
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Quote:
Originally Posted by oilngas
Paule;
I'm with you, but then that's the generation I'm from, service meant something and a repeat Customer was an asset. BUT in defense of the Store as yet unnamed, they put in Policy's, usually due to some abuse / event in the past.
If I was the store manger and you wanted the high end item I would have sold it at the sale price, gartered the cash flow for my year end numbers, and gained at least another visit / opportunity for a sale sometime in the future. i.e like in Tin Men "push the positive cash flow at what ever the cost" at least when I Business Coach that what I suggest.
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Another example of the attitude so prevalent today...why should I take responsibility for anything in my life.
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12-08-2016, 02:57 PM
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Join Date: Jan 2012
Posts: 2,443
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Quote:
Originally Posted by oilngas
snip
If I was the store manger and you wanted the high end item I would have sold it at the sale price, gartered the cash flow for my year end numbers, and gained at least another visit / opportunity for a sale sometime in the future. i.e like in Tin Men "push the positive cash flow at what ever the cost" at least when I Business Coach that what I suggest.
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The rule is 'never waste your time negotiating with someone who is not authorized (or empowered) to give you what you want'.
This manager(?) might not have had that authority.
The sale that one seller declines, will usually result in the buyer taking their current (and most probably future) business (and money) elsewhere.
Most successful business recognizes and plans for customer acquisition (and retention) cost.
For many years, I purchased most of my fuel and groceries from Superstore. Several years ago, a Superstore manager(?) refused to honor an expired fuel coupon for <$10. That was the last time I purchased fuel or anything else from them, it cost them many many $1,000s of my business, I quickly and easily found more cost effective (and responsive) suppliers. I carried the rejected coupon in my wallet for years as a constant reminder.
Nothing is a fickle as a dollar.
Good Luck, YMMV.
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12-08-2016, 03:15 PM
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Join Date: Jul 2012
Location: Morinville
Posts: 898
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Quote:
Originally Posted by qwert
The rule is 'never waste your time negotiating with someone who is not authorized (or empowered) to give you what you want'.
This manager(?) might not have had that authority.
The sale that one seller declines, will usually result in the buyer taking their current (and most probably future) business (and money) elsewhere.
Most successful business recognizes and plans for customer acquisition (and retention) cost.
For many years, I purchased most of my fuel and groceries from Superstore. Several years ago, a Superstore manager(?) refused to honor an expired fuel coupon for <$10. That was the last time I purchased fuel or anything else from them, it cost them many many $1,000s of my business, I quickly and easily found more cost effective (and responsive) suppliers. I carried the rejected coupon in my wallet for years as a constant reminder.
Nothing is a fickle as a dollar.
Good Luck, YMMV.
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People like you cannot be pleased. Too bad for them they lost your business. But you'd eventually do the same over the next unreasonable issue you had.
The carrying of the coupon is just sad and shows your commitment to being entitled.
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12-08-2016, 03:33 PM
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Join Date: Jun 2010
Location: Calgary, Alberta
Posts: 3,885
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Quote:
Originally Posted by BobNewton
People like you cannot be pleased. Too bad for them they lost your business. But you'd eventually do the same over the next unreasonable issue you had.
The carrying of the coupon is just sad and shows your commitment to being entitled.
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Truth ^^
I wouldn't have been so polite..
Although it makes me wonder how much saliva he's had in his food.. Because you know he tries this at restaurants..
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12-08-2016, 03:52 PM
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Join Date: Jan 2012
Posts: 2,443
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Quote:
Originally Posted by BobNewton
People like you cannot be pleased. Too bad for them they lost your business. But you'd eventually do the same over the next unreasonable issue you had.
The carrying of the coupon is just sad and shows your commitment to being entitled.
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Spoken like the managers(?) that lost their employers at least 2 customers willing to spend at least several $1,000s.
I found BETTER quality, price and service elsewhere, and I suspect Paule will also.
The fact is that most buyers can walk away at no cost,
but sellers seldom recover a lost buyer,
all carrying costs continue to accrue,
and a lost sale is lost forever.
Most goods can be reacquired, a LOT easier than new buyers.
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12-08-2016, 03:58 PM
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Join Date: Dec 2010
Location: My House
Posts: 13,458
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Quote:
Originally Posted by JB_AOL
Truth ^^
I wouldn't have been so polite..
Although it makes me wonder how much saliva he's had in his food.. Because you know he tries this at restaurants..
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No doubt about it.
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12-08-2016, 03:59 PM
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AO Sponsor
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Join Date: Jun 2013
Location: Airdrie, AB and Part Time BC
Posts: 2,998
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This is one of the reasons I never have "sales"... My price is my price. You either it like and accept it or you don't. I don't price my stuff so high I need to do sales to move product for a period of time.
The only thing I do sometimes is go through my inventory and if I am sitting on something I got stuck with or is a dead part number, I wait until a customer comes in who needs that type of item and offer it to them for a discount because I want to put the money back in the bank. I tell them if they are interested, they can have it for a deal.
Sales just lead to hard feelings, exactly like this. Personally, I think a sale ends when it ends. If I miss it, it is my fault... Not the stores.
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12-08-2016, 04:02 PM
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Banned
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Join Date: Dec 2013
Posts: 817
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And that is why I don't shop there !
You stand in line for I don't know how long . Only to find out that
The advertised sale item , sale starts today , they do not have,
No rain checks . Shaughnessy canadian tire gets all my business .
If they do not have it , they will get it . They want your business .
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12-08-2016, 04:17 PM
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Join Date: Jun 2013
Posts: 1,420
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Quote:
Originally Posted by BobNewton
People like you cannot be pleased. Too bad for them they lost your business. But you'd eventually do the same over the next unreasonable issue you had.
The carrying of the coupon is just sad and shows your commitment to being entitled.
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REALLY !!! ... you missed the overarching point here my friend ... it is all about who you can access and how you broach the issue ... I can guarantee you that the sale & the customer would not have been lost if the appropriate access was garnered ... now they have lost both, plus future business from others influenced by this story / issue
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12-08-2016, 04:17 PM
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Join Date: Dec 2014
Posts: 940
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Quote:
Originally Posted by Paule
As stated. What's your opinions. I'm a little baffled....... There was a sale (15% of high end optics) at a south Calgary store Around ikea..... I went in to pick up a 3000$ spotter and apparently the sale ended yesterday. Whenever I've missed sales. By. A day!!! It's been honoured. A sales a sale?? No?
1-I don't need it now
2-don't really need to upgrade
3-if I buy there at a later date. Is that the type of service/warranty. Etc. I will get?
I just can't believe they wouldn't honour something like that. Maybe I'm the one out to lunch. But other stores have always came through. Btw. Took all steps/manager. Etc. To see if they would honour it. Oh well. 2500$ to spend another day!
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You obviously knew that the sale was on, procrastinated and then thought that you should get a special extension for some reason. Where do you draw the line? A day? Two days? A week? A year?
They aren't under any obligation to sell you anything at a price other than is listed. When you asked for the sale price while the item was not on sale, how did you justify it to them?
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12-08-2016, 04:19 PM
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Banned
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Join Date: Feb 2015
Location: south calgary
Posts: 2,281
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Quote:
Originally Posted by Paule
As stated. What's your opinions. I'm a little baffled....... There was a sale (15% of high end optics) at a south Calgary store Around ikea..... I went in to pick up a 3000$ spotter and apparently the sale ended yesterday. Whenever I've missed sales. By. A day!!! It's been honoured. A sales a sale?? No?
1-I don't need it now
2-don't really need to upgrade
3-if I buy there at a later date. Is that the type of service/warranty. Etc. I will get?
I just can't believe they wouldn't honour something like that. Maybe I'm the one out to lunch. But other stores have always came through. Btw. Took all steps/manager. Etc. To see if they would honour it. Oh well. 2500$ to spend another day!
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You missed the sale, that's why there is a date on it. If you don't need it then wait for the next sale. It may have been a sale from the manufacturer to dump old stock. It's not their fault
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12-08-2016, 04:20 PM
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Banned
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Join Date: May 2007
Posts: 17,790
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I tried to buy a 2017 Corvette last week and they wouldn't honour their 1962 prices. Bastards!!
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12-08-2016, 04:26 PM
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Banned
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Join Date: Feb 2015
Location: south calgary
Posts: 2,281
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Quote:
Originally Posted by stob
REALLY !!! ... you missed the overarching point here my friend ... it is all about who you can access and how you broach the issue ... I can guarantee you that the sale & the customer would not have been lost if the appropriate access was garnered ... now they have lost both, plus future business from others influenced by this story / issue
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You missed the point and the sale date, go to ford and say I missed the factory rebate last month but I want it now. I'd send you away and say I want 200 bux more than the original price. Your not giving them 3000 profit, maybe 200 bux at best, people like that aren't worth the 200 bux worth of trouble. Focus the energy on descent people is what I say.
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12-08-2016, 04:46 PM
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Join Date: Apr 2010
Posts: 1,675
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Quote:
Originally Posted by Paule
As stated. What's your opinions. I'm a little baffled....... There was a sale (15% of high end optics) at a south Calgary store Around ikea..... I went in to pick up a 3000$ spotter and apparently the sale ended yesterday. Whenever I've missed sales. By. A day!!! It's been honoured. A sales a sale?? No?
1-I don't need it now
2-don't really need to upgrade
3-if I buy there at a later date. Is that the type of service/warranty. Etc. I will get?
I just can't believe they wouldn't honour something like that. Maybe I'm the one out to lunch. But other stores have always came through. Btw. Took all steps/manager. Etc. To see if they would honour it. Oh well. 2500$ to spend another day!
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Youre honestly baffled about why you didn't get the sale price?
If so then nothing said here will make a difference to your attitude or point of view.
__________________
Take a kid fishing, kids that fish don't grow up to be A-holes.
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12-08-2016, 05:55 PM
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Join Date: Dec 2010
Posts: 869
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Quote:
Originally Posted by qwert
Spoken like the managers(?) that lost their employers at least 2 customers willing to spend at least several $1,000s.
I found BETTER quality, price and service elsewhere, and I suspect Paule will also.
The fact is that most buyers can walk away at no cost,
but sellers seldom recover a lost buyer,
all carrying costs continue to accrue,
and a lost sale is lost forever.
Most goods can be reacquired, a LOT easier than new buyers.
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Sounds like they did you a huge favor, you should at least send them a thank you card, and that actually sounds like top notch service sending you somewhere that is better at their own expense.
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12-08-2016, 06:20 PM
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Join Date: Mar 2008
Location: Caroline
Posts: 7,258
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How long should they honor sale prices after sale ends? Is it just the one day? Or maybe two? Or perhaps three.............
__________________
Two reasons you may think CO2 is a pollutant
1.You weren't paying attention in grade 5
2. You're stupid
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12-08-2016, 06:57 PM
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Banned
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Join Date: May 2013
Location: Canada
Posts: 3,900
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Quote:
Originally Posted by rugatika
I tried to buy a 2017 Corvette last week and they wouldn't honour their 1962 prices. Bastards!!
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Now that is funny
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12-08-2016, 07:52 PM
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Join Date: Jun 2013
Posts: 1,420
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Quote:
Originally Posted by Xbolt7mm
You missed the point and the sale date, go to ford and say I missed the factory rebate last month but I want it now. I'd send you away and say I want 200 bux more than the original price. Your not giving them 3000 profit, maybe 200 bux at best, people like that aren't worth the 200 bux worth of trouble. Focus the energy on descent people is what I say.
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good point and we all can get stuck on a point ... but to lite it up, why would i buy a ford 
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12-08-2016, 07:55 PM
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Banned
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Join Date: Aug 2016
Posts: 1,338
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Poor guy didn't get what he wanted oh no butt hurt on don't miss the sale next time
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12-08-2016, 08:12 PM
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Gone Hunting
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Join Date: May 2007
Location: Between Bodo and a hard place
Posts: 20,168
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I'm sorry you had to endure that offensive behaviour, but I'm glad it triggered your 'flight' response rather than your 'fight' response. I can't imagine the pain from being singled out like that.
I'm ready to write a strongly worded letter to the store owners letting them know, I'm mad as hell and I won't stand for another outdoors person being treated this way.
Who's with me.??????? 
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I'm not lying!!! You are just experiencing it differently. 
It isn't a question of who will allow me, but who will stop me.. Ayn Rand
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12-08-2016, 08:41 PM
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Join Date: Feb 2014
Location: edmonton
Posts: 668
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as the saying goes fire your worst customers.
trump said it best 
your fired
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the more people i meet the better i like my dog
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12-08-2016, 08:50 PM
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Join Date: Jan 2010
Location: WMU 226
Posts: 2,198
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Could people please take responsibility for their actions!
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