Ruger Warranty work

[scooterj]

Hi all, anyone ever send a rifle off to Ruger for warranty work? If so, how long until you got it back?

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[Dave P]

Have you tried contacting Korth Group first?

[scooterj]

Originally Posted by Dave P

Have you tried contacting Korth Group first?

Oops sorry should add I did go thru all the steps required, and the rifle is on its way to Snapshots in Que, which is the Canadian Warranty center for Ruger.

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[M.C. Gusto]

Yes, you have to send to Quebec. My gun took 6 months to get back. Needed a new stock. Let me guess, Ruger American feed problems?

[double gun]

I’ve read many horrible reviews of snapshots, but I used them once for warranty work, and have ordered multiple small parts from them without issue. I guess I have been lucky.

“Warranty” might not be the right word - I believe they don’t offer a written warranty, they just fix stuff.

[scooterj]

Originally Posted by M.C. Gusto

Yes, you have to send to Quebec. My gun took 6 months to get back. Needed a new stock. Let me guess, Ruger American feed problems?

Nope its a No 1 with a mis-aligned scope rail, cant hit a 4x4 target at 100m

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[M.C. Gusto]

Originally Posted by double gun

I’ve read many horrible reviews of snapshots, but I used them once for warranty work, and have ordered multiple small parts from them without issue. I guess I have been lucky.

“Warranty” might not be the right word - I believe they don’t offer a written warranty, they just fix stuff.

The problem is Ruger not the company servicing. In my case it took Ruger USA 6 months to send a stock. There’s 1000s of people having the same issue as me with the Ruger American models, Ruger doesn’t care to fix the problem. Last Ruger for me.

[Tactical Lever]

Missing a grip cap that fell off a new Ruger, and contacted Snapshots a couple times by email, and by phone, and have not heard anything after several months.

Have always heard great things about Ruger's warranty, but I question the Canadian side of things now.

[Scott N]

The Ruger repair depot isn't the only Canadian warranty centre that people complain about long delays and poor service. I'm not defending Snap Shots or any other business, but part of the delay is sending gun parts across the border i.e. Ruger sending parts to Snap Shots in Quebec. How many can claim great service and a wonderful experience from dealing with CBSA, or how easy it is to export gun parts from the USA with their current export laws?

[nivlac]

Had a mark 1v worked on. A couple months

[scooterj]

Well finally got my No 1 Lypseys Special back from Ruger they cited Ruger plant delays in producing the part as the main reason, took a year and a month but its back in the safe now.

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[waldedw]

Did you take it out and shoot it ?????? did they fix the problem ???? 13 months is a long time

[Dick284]

The problem isn’t with CBSA, the problem is on the American side of the border, and the convoluted export regulations.

[marky_mark]

The trudeau govt is not making it easy to import export firearms or parts

[scooterj]

Originally Posted by waldedw

Did you take it out and shoot it ?????? did they fix the problem ???? 13 months is a long time

No not yet, am away at work for another week.

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