Last time I went to the nsr, I lost the hold down for the spool assembly on my Shimano CX4000RB - just a little upsetting cause it's my favorite reel and i've been using it for 7 years now. Not an expensive reel but a great little caster.
Went out and bought a shimano solstace 4000FI to replace it, spooled up with 15LB berkley braid with mono backing and what a replacement it is. Great bang for the buck reel - I love my shimano's
Was told to go to the reel doctor for parts for my old 4000RB and I was fixed up in minutes, new spool and hold down - 18 bucks. Great service, I must say. Even got some lure suggestions out of the deal.