Prairie Lube AKA Mr Lube

[FishingMOM]

I recently purchased a 2013 Dodge avenger.
Stopped at Prairie lube, hopped out of the drivers side door (IMPORTANT FACT)
Son hopped out the rear passenger door, went inside and the service manager came limping out he was wearing a metal knee brace.
He leaned over to measure my wipers for me.
We went back inside so I could buy new wipers, he offered to install them for me. This time he was outside assisting another customer when he finished with them he came back to my vehicle.
My son had hopped into the car cause he was feeling warm and the car is tinted out and he hopped over the seats into the drivers seat and I gave him a dirty look. He leaned again into my vehicle to install the wiper on the drivers side with the knee with the brace on. So my son tried to EXIT the DRIVERS SIDE DOOR. The door would only open 1-2 inches.
WT??
Tried to open it.
It wont open
WT???
It wont open??!!!
Looking closely the front corner panel has been pushed in
nothing will budge it.
Call my dealer in a panic.
The Mr lube manager offers to get a tool to "pop" it Open.
But refuses to do it himself as it could damage my paint.
He disappears inside.
Dealer says service is open for 1 more hour.
Had the car since monday, there wasnt a scratch or dent on the thing!
Okay.
Hand my son my purse go to the passenger side and look at everything. How the heck am I going to do this.
I can do this. I can contort my body into this car!
Over the passenger seat, over the center console, over the gears, into the drivers seat, Im in.
Breathing, I got in, not sure how I will get out if I have to do that again.
Have son close passenger door, I cant.

Take off at full tilt for the dealer.
Get to the dealer
8 guys come out.
They hum and haw and ponder what to do.
Final conclusion car is undriveable.
Tell me to park it.
Give me a loaner.
Im shaking uncontrollably.

Call insurance.
See police - wont take claim today, they did on monday, for property damage.
Insurance doesnt cover damage caused by auto body, valets or such.
BBB - No help
Talking with Amvic.

MR LUBE is threatening to sue me if I tell anyone else about the damage they caused to my vehicle.
So Jason GUENTER..... I AM TELLING THE WHOLE WORLD that you are not man enough to take care of the damages your staff caused to my car.

[bb356]

Shoulda just went to the dealer that sold you the car first ... quick lube joint's should be avoided period ...

[reddeerguy2015]

Also - you probably shouldn't have left mr lube without coming up with a resolution there.

This way - when i got here i could get in my car. Door worked.

Now - you changed wiper, leaned on panel, door doesn't work, zero doubt as to who caused it.

Since you left, they're likely to say damage didnt happen at their shop.

My .02$.

[FishingMOM]

I since found out the "manager" had been on the job for 3-4 hours as manager.
He was a useless tool.
The issue is the regional manager and the business owner.
They are the ones who claim it was a preexisting condition, I have documentation stating otherwise.

[Talking moose]

Not sure what happened... he banged the panel with his metal brace and dented it? or a part of the brace was between the panel and the door and when stinky opened it, it kinked it....

[silverdoctor]

2013 Dodge Avenger? And he bent the front quarter panel with a knee brace enough that the door doesn't open? Methinks there's more to this story...

[whiteout]

The good thing is that they should have cameras in the service area for exactly this kind of occurrence. The hard part will be getting the footage now that you most likely lost your cool at the shop and are posting about it (and probably a redacted version).

I'm curious as well how he manged to put enough pressure on the quarter panel by leaning against it to bend it so much that the door wouldn't open. And why wouldn't the police take a report during their regular office hours?

[Blastoff]

Originally Posted by silverdoctor

2013 Dodge Avenger? And he bent the front quarter panel with a knee brace enough that the door doesn't open? Methinks there's more to this story...

Yes sounds fishy, I think the oil change caught a fish.
has to be hit a little harder than just leaning on the fender, the fender I would assume would have to be pushed back for the door not to open.

[NorthShore]

Originally Posted by whiteout

The good thing is that they should have cameras in the service area for exactly this kind of occurrence. The hard part will be getting the footage now that you most likely lost your cool at the shop and are posting about it (and probably a redacted version).

I'm curious as well how he manged to put enough pressure on the quarter panel by leaning against it to bend it so much that the door wouldn't open. And why wouldn't the police take a report during their regular office hours?

Girlfriend had someone she worked with back into my car in the parking lot at her office and caved in the rear driverside door. Lots of witnesses, other lady admitted fault etc. Police wouldn't take her statement until after we had had the insurance appraisal in hand. Don't know if it was just the lady on duty didn't want to deal with paper work or what but that's what happened.

[Sooner]

Sucks for sure.

Post a pic of the damages if you can. When I was a full time bodyman, it would take a good whack to cause a front door to bind with a front fender. Almost always a hit from the front pushed the fender back into the door, closing the gap, open door and it bends the heck out of the fender and door edges. My guess is when your son opened the door while lube dude was doing the wipers, the guys brace slid into the gap, son or guy pushes the door closed and the brace now jams the door or fender edge causing the damage.

Damage is damage where ever it happens. I'm not sure why your Ins wont do a claim(could be if you don't have collision coverage?). We have had finished cars parked on the front lot and an opps happened when another customer backs into it or hail. All owners were able to put in a claim. Shouldn't matter if it was at a lube, body or mechanics shop.

Best is go get an estimate to fix, then supply it to the lube dude and see what they say. I would be asking your Insurance co why certain things are not covered too, for future reference. Hope it works out.

[bobtodrick]

Yeah, I too think there's more to this story.
If true however the OP shouldn't have left.
Will be hard to prove it didn't happen afterwords or beforehand.

[thetruth]

Drama sure seems to single out some folks more than others....

[FishingMOM]

The point of impact I coloured RED
It was right on the edge.
No I kept my cool - which was not easy..... but I didnt swear, hit, swing or anything else at the guy.
I was in shock.
Like I said I walked into the facility, the guy came out, leaned into the vehicle took measurements, I went back in bought the wipers went back out, and they were installed and again he leaned into it, and he was on the other side when Stinky tried to get out. I was in front of the vehicle.

[huntsfurfish]

Was it windy?

Sprung the door?

What was said doesnt sound right, something missing.

Maybe front end took a bump in a parking lot? Check for marks on bumper?

Was it in a previous accident?

[bubba 96]

Shoulda bought a ford...

[rugatika]

Originally Posted by huntsfurfish

Was it windy?

Sprung the door?

What was said doesnt sound right, something missing.

Maybe front end took a bump in a parking lot? Check for marks on bumper?

Was it in a previous accident?

Had the exact same thing happen to me when I opened the door in a wind storm. And I've seen it happen to a friend as well.

[FishingMOM]

Originally Posted by huntsfurfish

Was it windy?

Sprung the door?

What was said doesnt sound right, something missing.

Maybe front end took a bump in a parking lot? Check for marks on bumper?

Was it in a previous accident?

It was not windy.
It was calm.
As I said, I got out of the vehicle. Door open and closed fine.
He leaned into car, twice, and then door would not function. He pushed the edge in under the door.

There was nothing wrong with the door other than damage to the paint.
The damage is to the front quarter panel, it was bent in, it when under the edge of the door.

Originally Posted by huntsfurfish

Was it windy?

Sprung the door?

What was said doesnt sound right, something missing.

Maybe front end took a bump in a parking lot? Check for marks on bumper?

Was it in a previous accident?

No previous accidents.
I had not taken it into any parking lots.
I park in private parking.
I had parked right next to the service door entrance, and no the door to the store could not swing far enough back to hit the car. No I did not bump the building either.
No there was no physical way for anyone to park on the drivers side of my vehicle or they would have completely blocked access to the store, which is why I parked there.

Originally Posted by bubba 96

Shoulda bought a ford...

See thread on thanks Ford, you will see my thoughts on FORDS!
I will not drive a ford ever again.
Not after having one spontaniously combust, while the keys were in my house.
Yes there is photographic evidence - which I provided.


https://www.theglobeandmail.com/repo...ticle34471584/
Ford is recalling more than 570,000 vehicles in North America and Europe to fix separate problems that can cause engine fires and doors to fly open unexpectedly.

U.S. regulators upgrade look at Ford Focus fires
Newswire
DETROIT, Aug 15 (Reuters) - U.S. vehicle safety regulators have upgraded their investigation into reports of engine compartment fires in Ford Motor Co.'s Focus compact car, one of six defect investigations under way on the popular model. The National Highway Traffic Safety Administration said on its Web site on Thursday that earlier this month it upgraded its probe, covering all 690,000 Focus models Ford has sold in the United States since 2000. NHTSA opened the investigation in March

[Dewey Cox]

Post a picture

[silverdoctor]

Originally Posted by FishingMOM

He pushed the edge in under the door.

Umm. The edge in under the door? Sounds to me like you're barking up the wrong tree - someone likely hit your car.

[58thecat]

Originally Posted by Blastoff

Yes sounds fishy, I think the oil change caught a fish.
has to be hit a little harder than just leaning on the fender, the fender I would assume would have to be pushed back for the door not to open.

Manager was a typical North American male...265lbs 5'2"...that'll do it

[58thecat]

Ok gents...all was fine prior to...so the story goes...stick to the story...hammerhead leaned on it...so the story goes...

[Blastoff]

Originally Posted by 58thecat

Ok gents...all was fine prior to...so the story goes...stick to the story...hammerhead leaned on it...so the story goes...

That's exactly what happened it don't move on its own, sheet metal is like a bud light can.

[brslk]

I'd have to see a pic of the actual damage before I could offer any opinion as to how it got damaged.

[bobtodrick]

Originally Posted by 58thecat

Manager was a typical North American male...265lbs 5'2"...that'll do it

I'm 225 and regularly sit on the hood/trunk of my cars with no issue and this guy leans against a car and bend sheet metal.
Unless he's Ironman it seems a little far fetched.

[huntsfurfish]

Another possibility, was the boy unhappy with mom and flung open the door hard? Would have the same effect as high wind.

[Talking moose]

Originally Posted by huntsfurfish

Another possibility, was the boy unhappy with mom and flung open the door hard? Would have the same effect as high wind.

Little stinky would never do that!!!!

[Brian Adams]

Originally Posted by rugatika

Had the exact same thing happen to me when I opened the door in a wind storm.

Think before you open the door.

[CNP]

Can't be done like you described. The leverage on the car from the knee brace would not be sufficient to cause that damage. Lean up against the car yourself, like you're trying to install wipers and try to leverage enough force to bend the sheet metal with your knee. Good luck. I'd apologize to the store and delete the guys name from your post. I'm not suggesting how it happened But I'm sure it didn't happen the way you say it did.

[huntsfurfish]

Only other explanations are aliens, sasquatch or gremlins.




edit: Something loose or caught in the door? Adjustment screw?

Thats all I got.

Wait, one more.
Thinking gremlins they even had a car named after them.

[300magman]

Originally Posted by bubba 96

Shoulda bought a ford...

Exactly....then it wouldnt have ran long enough to even get you to the lube facility, thereby avoiding the problem entirely. Granted, you still would have ended up at the dealership for service work, but that would just give you a chance to get to know the guys you will be seeing alot until you smartned up and bought a dodge.

Good call on the avenger and not a ford, lol....sucks about the door, dont really know what to say about that.