Zeiss customer service
I read a thread last week about the lousy service a guy got from Zeiss on a scope issue.
I have some Zeiss binos that I got about 35 years ago. They came with a lightweight leather case that stays attached to the binos. The zipper crapped out, so I emailed Zeiss.ca and asked about buying a replacement case. Ten minutes later I got an email saying that case was no longer available, and had been replaced by a cordura case. I asked for pricing and was told 'no charge'. They just needed my address.
Case is in the mail, no questions asked, no shipping, zip.
The whole exercise took a half hour of emails.
I have had good service from Leupold and Bushnell but I'm not sure where I could get better service than this.
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