Very good advice so far. Do not believe anything you hear and only 30% of what you get in writing from any insurance company. Get EVERYTHING in writing. Do not accept phone calls from them, have conversations with them or allow them to converse by phone with your doctor, employer or anyone else involved. INSIST that everything is by email. Make detailed notes of the phone calls, what you dais, what they said, dates, who you talked to etc. to date. Also keep detailed notes from your doctor, employer and anyone else you are dealing with on this. Get copies of the medical tests, prescriptions, treatment regimes etc. from your doctor. Start a detailed file and keep a record of everything you do. Even if it is just from memory documentation is extremely important. You can bet they will have extensive notes of what you have said on your file every time they have talked to you.
If they continue along the lines they seem to be going, even in writing, get a lawyer ASAP.
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