|
02-06-2023, 09:22 AM
|
|
|
|
Join Date: Jan 2008
Location: Calgary Perchdance
Posts: 18,776
|
|
How useful is. 5 year warranty on an Air Fryer?
We bought a Hamilton Beach Air Fryer just under 2 years ago. Use it almost every day. Hinge is failing on the door so I sent a note to the company about the warranty service. I had the 5 year warranty info plus my receipt.
They were great at getting back to me fast like.
Today they sent me a list of authorized repair places. Only one is in Alberta. It’s a 4 hour drive to Edmonton. You would think given Calgary has a larger population that it would also have an authorized repair place. Nope.
Curious now what they will do.
__________________
It is not the most intellectual of the species that survives; it is not the strongest that survives; but the species that survives is the one that is able best to adapt and adjust to the changing environment in which it finds itself. Charles Darwin
|
02-06-2023, 09:27 AM
|
|
|
Join Date: Nov 2013
Posts: 292
|
|
Not sure about the warranty stuff. But I did read that air fryers should remain unplugged when not in use, as some, ( not sure which brands), have been starting on fire when the power comes back on after an outage. Good luck with the repair....
|
02-06-2023, 09:33 AM
|
|
|
|
Join Date: Apr 2013
Location: Retired and living in the only desert in Central B.C. overlooking the Thompson River.
Posts: 113
|
|
Limited Life Span
We’ve gone through one so far. You have to meticulously clean the interior where the fry tray fits in. It accumulates with grease and other cooking stuff and once it bakes in, difficult to clean. And the screws tend to get loose on the fryer tray so keep a small Phillips handy to tighten up. 1st one cost around $160 and after 2 years tossed it out, bought a new one they for under a $100. Although my comments likely don’t help your repair situation, your choice would be ship it out or toss.
|
02-06-2023, 11:46 AM
|
|
|
Join Date: Sep 2017
Posts: 341
|
|
Deal breaker for me would be the turn around time when you ship it out for repairs. Will it take 6-8 weeks to get it done? Can you live without it for that long?
|
02-06-2023, 12:09 PM
|
|
|
Join Date: Dec 2010
Location: East Central AB
Posts: 1,114
|
|
We have gone through 3 Kalorik Air fryers in 2 years. Oven closing mechanism fails. Throw away junk from China.
|
02-06-2023, 12:23 PM
|
|
|
|
Join Date: Dec 2012
Location: At the end of the Thirsty Beaver Trail, Pinsky lake, Alberta.
Posts: 24,504
|
|
Ask them if they cover shipping to the repair shop.
Sent from my iPhone using Tapatalk
__________________
Be careful when you follow the masses, sometimes the "M" is silent...
|
02-06-2023, 12:35 PM
|
|
|
|
Join Date: Jun 2007
Location: Edmonton
Posts: 2,100
|
|
Quote:
Originally Posted by Sundancefisher
Today they sent me a list of authorized repair places. Only one is in Alberta. It’s a 4 hour drive to Edmonton. You would think given Calgary has a larger population that it would also have an authorized repair place. Nope.
|
Calgary the city itself has a larger pop than Edmonton but once you factor in all of the surrounding communities with 30mins the population between the two is about ~1.5m each.
I'd as well ask them about shipping to/from. Either that or perhaps the AO pony express.
|
02-06-2023, 02:31 PM
|
|
|
Join Date: May 2010
Location: edmonton
Posts: 3,835
|
|
Might not be worth the repair cost
Pick up a gourmia brand air fryer from Costco it was on sale for $50 . Has the costco warranty just bring it back for any reason. And they will refund it .
|
02-06-2023, 03:36 PM
|
|
|
|
Join Date: Jul 2016
Posts: 3,377
|
|
Is that a 5 year extended warranty from the manufacturer?
Or did you buy an extended warranty from the retail vendor? (usually worded along the lines of "to take effect after the manufacturer's standard warranty period expires")
If it is a vendor supplied warranty, take it back to the vendor for satisfaction.
__________________
“One of the sad signs of our times is that we have demonized those who produce, subsidized those who refuse to produce, and canonized those who complain.” - Thomas Sowell
“We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did.”- Thomas Sowell
|
02-06-2023, 03:56 PM
|
|
Moderator
|
|
Join Date: Jun 2010
Location: Stony Plain
Posts: 6,570
|
|
|
02-06-2023, 07:52 PM
|
|
|
|
Join Date: Jan 2008
Location: Calgary Perchdance
Posts: 18,776
|
|
Quote:
Originally Posted by urban rednek
Is that a 5 year extended warranty from the manufacturer?
Or did you buy an extended warranty from the retail vendor? (usually worded along the lines of "to take effect after the manufacturer's standard warranty period expires")
If it is a vendor supplied warranty, take it back to the vendor for satisfaction.
|
It’s from the manufacturer. Bought at Canadian Tire and they had a one year through them.
Now it’s just through Hamilton Beach
__________________
It is not the most intellectual of the species that survives; it is not the strongest that survives; but the species that survives is the one that is able best to adapt and adjust to the changing environment in which it finds itself. Charles Darwin
|
02-06-2023, 07:53 PM
|
|
|
|
Join Date: Jan 2008
Location: Calgary Perchdance
Posts: 18,776
|
|
Quote:
Originally Posted by 58thecat
Ask them if they cover shipping to the repair shop.
Sent from my iPhone using Tapatalk
|
Good question
__________________
It is not the most intellectual of the species that survives; it is not the strongest that survives; but the species that survives is the one that is able best to adapt and adjust to the changing environment in which it finds itself. Charles Darwin
|
02-07-2023, 06:24 AM
|
|
|
|
Join Date: Dec 2012
Location: At the end of the Thirsty Beaver Trail, Pinsky lake, Alberta.
Posts: 24,504
|
|
Quote:
Originally Posted by Sundancefisher
Good question
|
Then you got to figure out is it worth it, jimmy rig the fault or toss it out.
__________________
Be careful when you follow the masses, sometimes the "M" is silent...
|
02-07-2023, 08:40 AM
|
|
|
|
Join Date: Jan 2008
Location: Calgary Perchdance
Posts: 18,776
|
|
Quote:
Originally Posted by 58thecat
Then you got to figure out is it worth it, jimmy rig the fault or toss it out.
|
My first step was to ask if they can send me the part and instructions on a repair. It would be simpler and cheaper for both of us.
__________________
It is not the most intellectual of the species that survives; it is not the strongest that survives; but the species that survives is the one that is able best to adapt and adjust to the changing environment in which it finds itself. Charles Darwin
|
02-07-2023, 10:05 AM
|
|
|
Join Date: Jul 2017
Posts: 3,659
|
|
^ It is unlikely they are going to send you any parts. It is even more unlikely that they are going to pay for shipping. While it would be cheaper for both of you to mail the parts, it would yet be even cheaper for them if you do not repair it at all. Also, they are not likely to take a liability for having you potentially get hurt while attempting to fix the device or using it after the fix.
That is why the 5-year warranty - the probability of absolute majority of consumers using it is virtually zero. Shipping costs usually are significantly higher than the device is worth plus turn around time, etc. are they going to pay for return shipping? That isn’t a given either and they will likely say that it would also be your responsibility. Might as well give a 10-year warranty because it will end up in the garbage/recycling once it breaks the first time.
P. S. But it would be great to hear if you get sorted!
|
02-07-2023, 10:39 AM
|
|
|
|
Join Date: Jan 2014
Location: Edmonton
Posts: 5,509
|
|
5 years warranty? Gimmick! Thanks for coming out!
Toss it and buy the new one.
|
02-07-2023, 10:41 AM
|
|
|
Join Date: Jun 2007
Posts: 678
|
|
Had a Hamilton beach popcorn popper stop working in year 4. Contacted them and was told to cut the end off the cord and a new one would be shipped out. Maybe something small like a hinge is easy to fix versus a heating element or something electronic going.
|
02-07-2023, 11:28 AM
|
Banned
|
|
Join Date: Aug 2007
Location: Foothills
Posts: 2,337
|
|
Quote:
Originally Posted by KGB
5 years warranty? Gimmick! Thanks for coming out!
Toss it and buy the new one.
|
Bingo!
|
02-08-2023, 09:01 AM
|
|
|
|
Join Date: Jan 2008
Location: Calgary Perchdance
Posts: 18,776
|
|
Quote:
Originally Posted by traderal
We have gone through 3 Kalorik Air fryers in 2 years. Oven closing mechanism fails. Throw away junk from China.
|
Looked at that Costco model in store and it’s the same cheap hinge.
__________________
It is not the most intellectual of the species that survives; it is not the strongest that survives; but the species that survives is the one that is able best to adapt and adjust to the changing environment in which it finds itself. Charles Darwin
|
02-08-2023, 09:01 AM
|
|
|
|
Join Date: Jan 2008
Location: Calgary Perchdance
Posts: 18,776
|
|
Quote:
Originally Posted by fishtank
Pick up a gourmia brand air fryer from Costco it was on sale for $50 . Has the costco warranty just bring it back for any reason. And they will refund it .
|
Isn’t one for $50 and what they have has poor ratings.
__________________
It is not the most intellectual of the species that survives; it is not the strongest that survives; but the species that survives is the one that is able best to adapt and adjust to the changing environment in which it finds itself. Charles Darwin
|
02-08-2023, 09:29 AM
|
|
|
Join Date: Feb 2021
Location: Strathmore
Posts: 1,370
|
|
Avoid cost and aggravation . Crush it and get a new one.
|
02-08-2023, 09:54 AM
|
|
|
Join Date: Feb 2019
Posts: 598
|
|
Quote:
Originally Posted by Sundancefisher
Looked at that Costco model in store and it’s the same cheap hinge.
|
You're missing the point of buying it at Costco.
If your HB Air Fryer was purchased at Costco, after 1 trip back to Costco with the faulty product, you would be enjoying either a new Air Fryer or would have your money back!
|
02-08-2023, 10:37 AM
|
|
|
|
Join Date: Jan 2008
Location: Calgary Perchdance
Posts: 18,776
|
|
Quote:
Originally Posted by CDNOutdoorsman
You're missing the point of buying it at Costco.
If your HB Air Fryer was purchased at Costco, after 1 trip back to Costco with the faulty product, you would be enjoying either a new Air Fryer or would have your money back!
|
That is true… but will they take back a 2 year old unit a year after the warranty ran out?
__________________
It is not the most intellectual of the species that survives; it is not the strongest that survives; but the species that survives is the one that is able best to adapt and adjust to the changing environment in which it finds itself. Charles Darwin
|
02-08-2023, 12:39 PM
|
|
|
|
Join Date: Jan 2008
Location: Calgary Perchdance
Posts: 18,776
|
|
Quote:
Originally Posted by Ackleyman
Avoid cost and aggravation . Crush it and get a new one.
|
However sometimes it pays to just be polite and ask questions.
My recent email from them appears to be offering a full replacement option. Once I know the details I will post. I didn’t ask to have a replacement. They appear to be offering on their own.
__________________
It is not the most intellectual of the species that survives; it is not the strongest that survives; but the species that survives is the one that is able best to adapt and adjust to the changing environment in which it finds itself. Charles Darwin
|
02-08-2023, 01:50 PM
|
|
|
|
Join Date: Jan 2014
Location: Edmonton
Posts: 5,509
|
|
Quote:
Originally Posted by Sundancefisher
That is true… but will they take back a 2 year old unit a year after the warranty ran out?
|
They took back my Miele vacuum after 6 years and broken hose….
|
02-09-2023, 09:52 AM
|
|
|
|
Join Date: Jan 2008
Location: Calgary Perchdance
Posts: 18,776
|
|
Email received this morning. They are sending a new unit at no cost.
So far impressed.
__________________
It is not the most intellectual of the species that survives; it is not the strongest that survives; but the species that survives is the one that is able best to adapt and adjust to the changing environment in which it finds itself. Charles Darwin
|
02-09-2023, 12:00 PM
|
|
|
|
Join Date: Jul 2016
Posts: 3,377
|
|
That's great! So, in your experience, a 5 year extended warranty can be useful.
__________________
“One of the sad signs of our times is that we have demonized those who produce, subsidized those who refuse to produce, and canonized those who complain.” - Thomas Sowell
“We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did.”- Thomas Sowell
|
02-09-2023, 04:28 PM
|
|
|
|
Join Date: Jan 2008
Location: Calgary Perchdance
Posts: 18,776
|
|
Quote:
Originally Posted by urban rednek
That's great! So, in your experience, a 5 year extended warranty can be useful.
|
I am leaning that way. Yes. 😉
__________________
It is not the most intellectual of the species that survives; it is not the strongest that survives; but the species that survives is the one that is able best to adapt and adjust to the changing environment in which it finds itself. Charles Darwin
|
Thread Tools |
|
Display Modes |
Linear Mode
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT -6. The time now is 09:04 AM.
|