I broke the tip off a relatively new Fenwick rod a few years ago. I had the line wrap over the top, just as a fish hit the lure and tip snapped off. Really a fluke .... I took a picture, sent in a claim, and they sent me a brand new rod no questions asked. It was great customer service.
Similar to my experience with good quality tackle companies .... ABU Garcia, St.Croix, Fenwick are the top of the food chain when it comes to customer service. Just like Leupold on optics.
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