I work in an emergency dispatch centre where we coordinate search and rescues.
We get called by GEOS in Texas when an InReach or Spot is triggered in our jurisdiction. They will give us the coordinates of the device, whom it is registered to, emergency contact info, and device "phone" number, and whether or not any confirmation of the emergency has been made and what the emergency is.
Our goal is to make direct contact with the device holder(if they have a two way messaging device) so that we know what resources to send, and this can really speed up the rescue process.
For example: last month, we were notified of an activation in the mountains, and it was confirmed that a skier had broken his tibia. There was only a few hours of daylight left. We needed to find the nearest certified mountain rescue pilot, that was available with a machine. Without hesitation, we requested a heli, as we knew what we were dealing with. That helicopter was 40 minutes from the scene, plus the pilot would have to get to the hangar, check out his machine, and warm it up. Meanwhile, our rescue specialist are gathering the equipment they need and will be picked up by the helicopter, enroute. As it turned out, that skier was rescued and transported to the hospital, with very little daylight left before the heli would not be able to fly. This was a best case scenario mission. Location from resources, weather conditions, and other factors can delay a rescue for days.
If another type of device is triggered, such as on aircraft or vessel, then we are notified by JRCC in Halifax, Trenton, or Victoria.
Accidental activations, unfortunately, are common. That is why I strongly recommend a device that has two way messaging, and why I use an InReach personally.
It is very helpful if the emergency contact person has details about all of the people in the group such as age, abilities, any medical concerns, skills, equipment that they have, colour of clothing, vehicle info, etc.
I would also suggest that you find out prior to a trip who the rescue agency would be that would be coming to help you. Having direct communication with that agency can make any kind of rescue more efficient.
I could go on and on about how useful these devices are. If you have more questions, I can try to answer them.
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