Priority Points Gone

[Michael_Brown]

So I went online and logged into the new Relm website and when I checked my priorities found that they were gone.
In fact, it showed my win card purchase in 2012 and then nothing until my recent fishing license purchase. All of my licenses and points from 2012 & 13 are gone.
I called and they checked the system and could not find any information on my licenses or points. I was put through to a lady from southern states and the same results. I fortunately had copies of my 2013 licenses to show that I actually bought about 10 different ones and I emailed these.
I received an email tonight saying that the account manager will not accept the copies of my licenses, as proof of points???

They have a major system change, now have no records for me, I sent them proof they have an error and then they still deny that I may have a few priority points....

Not sure where to go with this. I am not really interested in losing two years of priorities as it takes years to rebuild them.

Anyone else having similar issues?

[hal53]

why would you e -mail licenses? did you get some draws?

[angery jonn]

I have not put in for draws, for 3yrs now. decided this year I would start my oldest boy on big game and get my cow Elk (priority 9 when I 999 it last). To my amazement, during the 3yr period I didn't draw, I was draw for 3 different animals. How does that happen? No one can help me, nor wants to help me. Needless to say it'll be Whitetails and bowhunting with the boy. Really choked with the whole situation.

[Michael_Brown]

Originally Posted by hal53

why would you e -mail licenses? did you get some draws?

I scanned the paper copies of my 2013 licenses and emailed them to prove that I did indeed purchase licenses. They showed no records for me.

[hal53]

Originally Posted by Michael_Brown

I scanned the paper copies of my 2013 licenses and emailed them to prove that I did indeed purchase licenses. They showed no records for me.

think you may have inadvertently created a new WIN number on the new system...same win # on your new fishing license as last years tags?

[Lefty-Canuck]

Originally Posted by Michael_Brown

I scanned the paper copies of my 2013 licenses and emailed them to prove that I did indeed purchase licenses. They showed no records for me.

Does the WIN on those old licenses match the one you log into the system with? Your WIN appears on all the paper copies of your licenses.

LC

[Mr. Dynamite]

Originally Posted by Lefty-Canuck

Does the WIN on those old licenses match the one you log into the system with? You WIN appears in all the paper copies of your licenses.

LC

That's what happened to me, made me a new number and profile. Had to call to get it all straightened out.

[Michael_Brown]

The WIN number is the same but it seems they have lost almost all my information. A couple of calls today but it is still not resolved. It would be nice to speak with somebody from Alberta, all web service is from the states.
Hopefully this is resolved tomorrow.

[Lefty-Canuck]

Originally Posted by Michael_Brown

The WIN number is the same but it seems they have lost almost all my information. A couple of calls today but it is still not resolved. It would be nice to speak with somebody from Alberta, all web service is from the states.
Hopefully this is resolved tomorrow.

I specifically took a screen capture of my old relm priority page in the event things went badly.

LC

[elkhunter11]

Originally Posted by Lefty-Canuck

I specifically took a screen capture of my old relm priority page in the event things went badly.

LC

I did as well, fortunately, all went perfectly in my case. Unfortunately, proving that you previously held licenses, doesn't prove what your previous priorities were, if you had any.

[waterninja]

Originally Posted by Lefty-Canuck

I specifically took a screen capture of my old relm priority page in the event things went badly.

LC

i did the same thing with my draws this year. they seemed to go smoothly, but quite honestly things ussually do when your buying something. we will have to wait and see what happens after draws are awarded.

[elkhunter11]

Originally Posted by waterninja

i did the same thing with my draws this year. they seemed to go smoothly, but quite honestly things ussually do when your buying something. we will have to wait and see what happens after draws are awarded.

I have absolutely no doubt, that just like every other year, there will be complaints when the draw results are announced. And just like every other year, in virtually every case, it will be a simple matter of someone not understanding the system.