Bought a brand new jeep that won’t run now what

[Jims83cj5]

Thoughts on this please. I bought a brand new Sahara 4 door jeep on Dec 22 from Courtesy Chrysler. On Dec 24 the starter button would not work so it was down until the 27 when they opened again. They could not get a code so they said they could not fix it. It had 130 kms on it so I asked for a new jeep. They told me I bought it, I own it. So I took it home. 4 more times it left me stranded since then and in a month I have only been able to drive it for 5 days. They refuse to replace the jeep. It’s been at courtesy for the last 6 days and they still don’t know what’s wrong with it. I would appreciate some advise on the next possible steps please. I don’t need stuff like it’s a jeep what did you expect, or shudda bought a chev please. Thx

[fordtruckin]

Pretty sure in your owners manual should be a booklet on consumer rights for lemons. The 3 new vehicles I’ve bought all included them. In short it’s still under warranty so yah you have them by the short curlys. Maybe try a different dealer?

[Jims83cj5]

Originally Posted by fordtruckin

Pretty sure in your owners manual should be a booklet on consumer rights for lemons. The 3 new vehicles I’ve bought all included them. In short it’s still under warranty so yah you have them by the short curlys. Maybe try a different dealer?

Canvap is the dealer watch dog for lemons and Chrysler is the only major dealer that is not covered by them. I called corporate Chrysler Canada so they called Courtesy and were told that they would not discuss it with them and would only talk to their customer. And that’s a failure up till now

[elkhunter11]

Originally Posted by Jims83cj5

Canvap is the dealer watch dog for lemons and Chrysler is the only major dealer that is not covered by them. I called corporate Chrysler Canada so they called Courtesy and were told that they would not discuss it with them and would only talk to their customer. And that’s a failure up till now

That makes a person wonder, and it would definitely be a factor for me when vehicle shopping.

[leo]

It’s also advisable to leave them a ****ty Google review. I’ve had to do that at 2 businesses. It tends to get the owners attention pretty quick.

[vinny]

The next time it leaves you stranded somewhere, don't touch it. Call the dealer and make them come and get it and supply you with transportation to wherever you were going. It's their obligation if it's under warranty. Continue until it's remedied. It may suck and be an inconvenience but after enough times maybe they'll get the message. Sounds like you have a terrible dealership. Mine would never treat me that way. Sounds extremely frustrating. Hope it ends up resolved for you!

[walker1]

Courtesy Chrysler................ how ironic using the name Courtesy!!!! Bought a jeep from them in 2000. had problems right from the onset. 4 trips to the dealer. Wrote a lengthy letter to Dailmer Chrysler and got a reply to address this with the dealer..... run around.
Took the jeep to Eastside dodge and they fixed it in one day and offered me a loaner which I did not even need .
Talk about better service.
Best of luck. Tell people about your experience like you are now. I do all the time.

[huntinstuff]

Drive it thru the showroom and tell them the master cylinder failed too....

[AI 6.5]

Is this not covered under warranty since it's a new vehicle?

[gordfishing]

June 2020 I bought a new F150

1900 K on it it spend move time in the garage , and they would not take it back

new rear axel
new drive train
2 new rear ends and they would not take it back

I know have 65000 k's on it and it be great, but I don't trust it

good luck

[wolf308]

Oops. Duppy

[wolf308]

Wow. That’s beyond ignorant and low.

Steal a killdozer and push all their product into their buildings ?? Lol

[spurly]

Contact Chrysler Canada
AMVIC
BBB
You should be provided with a rental or courtesy car until it’s fixed.

[Jims83cj5]

Originally Posted by spurly

Contact Chrysler Canada
AMVIC
BBB
You should be provided with a rental or courtesy car until it’s fixed.

That’s the thing, they say they can’t fix it unless it throws a code, which it won’t.

[kingrat]

Originally Posted by spurly

Contact Chrysler Canada
AMVIC
BBB
You should be provided with a rental or courtesy car until it’s fixed.

X2 dont bother with the dealer.

[does it ALL outdoors]

Originally Posted by spurly

Contact Chrysler Canada
AMVIC
BBB
You should be provided with a rental or courtesy car until it’s fixed.

^^^This. All of it. Especially a courtesy car.

Jeeps can be pretty spendy, you deserve better service than that. I have a buddy that's going trough something similar with his brand new Audi R6S, BEAUTIFUL car but its been in the shop many, many times in his 6 months of ownership.

Kinda sucks the joy right out of having a brand new vehicle.

That really sucks, sorry to hear. Best of luck getting it fixed properly and in a timely manor.

[CanuckShooter]

https://www.canadadrives.ca/blog/car...defective-cars

There is some direction you can take in the article, follow the link.

Personally I'd park it outside of the dealership with a big sign and get on the news...call consumer affairs...report them to the better business bureau, picket them, make them look like the pieces of bull droppings they are.

Good luck getting it sorted out, stories like this kinda make me angry.

[Jims83cj5]

Originally Posted by CanuckShooter

https://www.canadadrives.ca/blog/car...defective-cars

There is some direction you can take in the article, follow the link.

Personally I'd park it outside of the dealership with a big sign and get on the news...call consumer affairs...report them to the better business bureau, picket them, make them look like the pieces of bull droppings they are.

Good luck getting it sorted out, stories like this kinda make me angry.

I’m angry too, im out 60,000$

[Twisted Canuck]

I thought VW was ignorant to deal with. My best advice is lawyer up, and have them contact the general manager. Dealerships. So scummy. Whoever named it Courtesy must have really been feeling the Satire that day. Sorry about your difficulties, trust me, I've been through it with VW. I did finally get a degree of satisfaction from them, and several more degrees from crucifying them on every review page I could. Do that *after* you get the issue resolved, if you do it before they figure there is no reason at all to do the right thing. Bottom line is it is under warranty, and just because it doesn't throw a code means nothing. Problem, fix it.

Good luck.

[Jims83cj5]

They gave it to their technician to drive home at night to try to duplicate the problem which I stopped because I have no idea who this person is or if my insurance even covers him. I showed then videos of what it does as well as pictures of dash messages. Still nothing is done.

[ssyd]

https://www.amvic.org/

Try AMVIC, they're supposed to be the ones who deal with crap like this in Alberta.

Who needs an AMVIC licence?

Sales including new, used and RV, lease, service/repair, agents/brokers, consignment and wholesale automotive businesses are legally required to be licensed by AMVIC. All automotive salespeople, including anyone who negotiates, solicits or concludes a sale on behalf of a licensed business must be registered with AMVIC.

[hogie]

Originally Posted by Jims83cj5

They gave it to their technician to drive home at night to try to duplicate the problem which I stopped because I have no idea who this person is or if my insurance even covers him. I showed then videos of what it does as well as pictures of dash messages. Still nothing is done.

From a technician side or mechanic whatever you want to call me If I'm willing to try and duplicate your problem and you don't want to let me do that then what should I do?

You can video, voice record , all is useless at the best of times. Really doesn't help most of the time. I don't doubt what's happening, just isn't useful.

Insurance is on dealer when fixing a vehicle.

I have taken many vehicles home, driven multiple times to duplicate and fix. Been stranded a few times as well.

They are willing to try, you won't let them?

[EZM]

Originally Posted by Jims83cj5

They gave it to their technician to drive home at night to try to duplicate the problem which I stopped because I have no idea who this person is or if my insurance even covers him. I showed then videos of what it does as well as pictures of dash messages. Still nothing is done.

This is not an issue. The dealership carries blanket insurance and they are responsible for your vehicle while they are servicing it.

The best case scenario is the technician totals it for you

[204ruger]

Originally Posted by Jims83cj5

They gave it to their technician to drive home at night to try to duplicate the problem which I stopped because I have no idea who this person is or if my insurance even covers him. I showed then videos of what it does as well as pictures of dash messages. Still nothing is done.

Why tie the hands of the dealership that is trying to replicate the problem you are having. Sometimes that is the only way to make the problem happen. It’s not just as simple as starting it once at night and once in morning to see if it goes. On the technicians way home or to work he may stop in a parking lot to shut it off and try start it multiple times. Maybe it has to do with vehicle temperature after driven so long, there could be many variable to replicating the issue. Repair shops are insured for this type of use while your vehicle is in the care. You need to let them try everything they can.

[spurly]

There should be a section in your warranty book reguarding their responsibilities in the event your vehicle is inoperable, and providing you with a rental. If it starts costing them money, they might try a little harder. Also as suggested above, maybe have a lawyer send them a letter about your issues, with their poor service.

[tirebob]

If you google this, seems like a common complaint. What a pain man… I hope it gets resolved for you!

[spirit4u]

I worked on a late model f350 2020 with push button start. It was very erratic in when it would not crank. At first it never failed to start for me. Owner took it and had it towed back the following week as it would no longer crank for him. On the friday I went out to it and it cranked and started and moved it to a different spot on the lot as it was booked in for me to work on it Monday. I went out to it Monday and guess what, no crank. Everything powers up but the signal for crank is not working. Breaking it down to just the circuits involved in powering the crank relay coil I found one of the circuits had high resistance. I could detect 12 volts on it but it would not light my test lamp. I never located the fault as it was somewhere in the harness between the fuse box under the hood and the BCM (body chassis module). I ran an overlay wire, problem solved.
For them to say it needs to throw a code is ridiculous. If it doesn't crank when pushing the button it's either in the circuits for the button, possibly the brake pedal or the module receiving the signals. This is the point where you find a good dealership tech, they are out there. Could be just a connector not fully seated. Good luck.

[HyperMOA]

Originally Posted by spirit4u

I worked on a late model f350 2020 with push button start. It was very erratic in when it would not crank. At first it never failed to start for me. Owner took it and had it towed back the following week as it would no longer crank for him. On the friday I went out to it and it cranked and started and moved it to a different spot on the lot as it was booked in for me to work on it Monday. I went out to it Monday and guess what, no crank. Everything powers up but the signal for crank is not working. Breaking it down to just the circuits involved in powering the crank relay coil I found one of the circuits had high resistance. I could detect 12 volts on it but it would not light my test lamp. I never located the fault as it was somewhere in the harness between the fuse box under the hood and the BCM (body chassis module). I ran an overlay wire, problem solved.
For them to say it needs to throw a code is ridiculous. If it doesn't crank when pushing the button it's either in the circuits for the button, possibly the brake pedal or the module receiving the signals. This is the point where you find a good dealership tech, they are out there. Could be just a connector not fully seated. Good luck.

Agreed 100%. That is precisely what I was thinking. It’s a complicated system that runs switches, but in the end it’s all just switches, even the ECMs for that matter. Within the entirety of the start circuit what is the last switch that did work and which is the first not working? Let’s look somewhere in that vicinity.

TO THE OP
You are dealing with a lazy service dept.

I know you don’t want to hear about buying a chev or what not; but you shoulda kept the CJ5. 😀

I hope you know I’m kidding. Good luck to you.

[Sundancefisher]

Have you read this?

https://www.wheels.ca/news/canadas-h...-know-existed/

[Sundancefisher]

Also this

https://ic.gc.ca/eic/site/oca-bc.nsf/eng/ca02998.html