Do I have a leg to stand on

[carterM]

Looking for some advice.

My wife and I just had our 3rd son and are having to trade in a little SUV for a minivan. We worked out a deal with a local dealership about a month ago for a 2018 Honda Odyssey. After some negotiations, I told him if he could get the payments down to $220 b/w on the term we'd put the deposit down immediately. He said he could do that. So we put down a deposit to hold the vehicle.

Fast forward to today. I go in there to pick up the van. He tells me he accidentally used the wrong interest rate. The payment increased by $8 b/w. He suggested we split the difference. I told him he should try to make the original price work. He said he'd talk to the manager. Next he comes back and says he used the wrong trade in value for my SUV too. Payment goes up another $8 b/w.

So this is all...words I can't say. Not really sure how to proceed at this point. Any thoughts??

Thanks (and sorry for any typos),

Carter

[FinnDawg]

Originally Posted by carterM

Looking for some advice.

My wife and I just had our 3rd son and are having to trade in a little SUV for a minivan. We worked out a deal with a local dealership about a month ago for a 2018 Honda Odyssey. After some negotiations, I told him if he could get the payments down to $220 b/w on the term we'd put the deposit down immediately. He said he could do that. So we put down a deposit to hold the vehicle.

Fast forward to today. I go in there to pick up the van. He tells me he accidentally used the wrong interest rate. The payment increased by $8 b/w. He suggested we split the difference. I told him he should try to make the original price work. He said he'd talk to the manager. Next he comes back and says he used the wrong trade in value for my SUV too. Payment goes up another $8 b/w.

So this is all...words I can't say. Not really sure how to proceed at this point. Any thoughts??

Thanks (and sorry for any typos),

Carter

I would tell him to give you your money back and stick it!

[Okotokian]

Originally Posted by FinnDawg

I would tell him to give you your money back and stick it!

Tell them that and I suspect they will find a way to shave off $8 month to save the deal. $4 a month more isn't a big deal, but it's the principle of the thing for me.

[Ken07AOVette]

You went to them. Remind them of that. They made the offer and accepted, remind them of that. If they won't stick to the original deal, and they won't, walk to the next place.
It is 100% a buyers market right now.
Don't be in a huge rush, they smell that like rotting flesh in the water, which is what they feed on.

[carterM]

Originally Posted by Ken07AOVette

You went to them. Remind them of that. They made the offer and accepted, remind them of that. If they won't stick to the original deal, and they won't, walk to the next place.
It is 100% a buyers market right now.
Don't be in a huge rush, they smell that like rotting flesh in the water, which is what they feed on.

Actually...time for my proudest moment...they offered $210 b/w... I said "no if you can get it to $220 b/w I'll be fine"... I had to pick my jaw up off the floor as the last few words were coming out of my mouth. I still can't believe that one.

[Glion]

Play hardball. Walk away and wait. They will call ypu for a week. Dont budge though. That was your requirement so stuck to it if they cant meet it go some where else.

[Salavee]

Give it up and keep shopping. You are not bound by that contract.
I'll bet they won't let you walk away from the original deal.

[fishtank]

Which dealership ... My brother just trade in and is waiting on a 2018 odyssey .

[Dewey Cox]

Tell them thanks for wasting your time, and you'd like your deposit back.
What the f is wrong with car salesmen?

[play.soccer]

Greasy. Get your money back and walk away.

[carterM]

Well I did just walk away already. My trouble is I've got a wife and 3 kids at home and we now have no way to get ourselves around (we still have the old car, but no way to get all of us to one spot at the same time...). And the fact we'd been waiting on this damned thing for a month doesn't help that.

I don't doubt I could get the deposit back. But this...more words I can't say...is just too greasy. I expect to leave a car dealership with a certain amount of a sheen...but this is nuts to me.

The other side is that this WAS a very good deal. At least relative to every other dealer around Edmonton that I talked to. (Not a dealer in the city and I'm not going to name them...yet).

I'm thinking I'm going to be calling Honda tomorrow and see what they have to say. Not sure what all they can do about it but I'll have to find out.

[RavYak]

Reminds me of when I thought I had bought an Escape from Denny Andrews Ford.

We had the price agreed on, financing was approved, paperwork signed and they just needed a couple days to get it delivered since it was at another location. It was either the next day or the day after I get a phone call saying that the other location just sold the car and I wouldn't be able to get it...

I had signed paperwork with the vin # etc saying I was the owner. I was fairly annoyed with them though so I just said whatever and walked away from it and went and bought a Rav4 instead.

I never got another call from them and they didn't even try to find me a similar car. I think someone got in trouble for accepting too good of a deal so they forced me to back out of it.


Now back to your situation which sounds like it might be similar. I assume you filled out paperwork when putting the deposit down. Pull out your paperwork and see what you agreed to.

If the details are clear(agreed price, financing rate, trade in value etc) and there is no fine print saying they are able to make changes and they refuse to honour that legal agreement then you can demand them to give you your deposit back.

If the paperwork isn't clear on the agreed upon financing rate/trade in value or if there is some wording to allow them to make these changes then you are in a bit of a pickle. You can try to play hardball and hope they just give up on the deal otherwise you will need to suck it up and pay the extra fees or cancel and give up your deposit.

[carterM]

Originally Posted by RavYak

Reminds me of when I thought I had bought an Escape from Denny Andrews Ford.

We had the price agreed on, financing was approved, paperwork signed and they just needed a couple days to get it delivered since it was at another location. It was either the next day or the day after I get a phone call saying that the other location just sold the car and I wouldn't be able to get it...

I had signed paperwork with the vin # etc saying I was the owner. I was fairly annoyed with them though so I just said whatever and walked away from it and went and bought a Rav4 instead.

I never got another call from them and they didn't even try to find me a similar car. I think someone got in trouble for accepting too good of a deal so they forced me to back out of it.


Now back to your situation which sounds like it might be similar. I assume you filled out paperwork when putting the deposit down. Pull out your paperwork and see what you agreed to.

If the details are clear(agreed price, financing rate, trade in value etc) and there is no fine print saying they are able to make changes and they refuse to honour that legal agreement then you can demand them to give you your deposit back.

If the paperwork isn't clear on the agreed upon financing rate/trade in value or if there is some wording to allow them to make these changes then you are in a bit of a pickle. You can try to play hardball and hope they just give up on the deal otherwise you will need to suck it up and pay the extra fees or cancel and give up your deposit.

Yeah I suspect you're right. I didn't get much for paperwork with the deposit. Essentially just a receipt. Really not my brightest moment.

[morinj]

Originally Posted by carterM

Looking for some advice.

My wife and I just had our 3rd son and are having to trade in a little SUV for a minivan. We worked out a deal with a local dealership about a month ago for a 2018 Honda Odyssey. After some negotiations, I told him if he could get the payments down to $220 b/w on the term we'd put the deposit down immediately. He said he could do that. So we put down a deposit to hold the vehicle.

Fast forward to today. I go in there to pick up the van. He tells me he accidentally used the wrong interest rate. The payment increased by $8 b/w. He suggested we split the difference. I told him he should try to make the original price work. He said he'd talk to the manager. Next he comes back and says he used the wrong trade in value for my SUV too. Payment goes up another $8 b/w.

So this is all...words I can't say. Not really sure how to proceed at this point. Any thoughts??

Thanks (and sorry for any typos),

Carter

If you feel misled, ask for your deposit back, and go elsewhere, before you do so, make sure that you have the spec sheet for the van you are after, so another dealership can get you the exact same unit. It is completely illegal to keep your deposit in Alberta, but most people do not know this! If you have a problem getting your deposit back, contact AMVIC! Just the threat of AMVIC is enough to make any dealership cringe!

[58thecat]

Take your down payment and walk.

[Badgerbadger]

Is the vehicle worth the extra $416/yr? If so, take the deal and tell 'em you're never coming back. Not for oil changes, maintenance, whatever. They broke your deal and trust, so you're not going to that greasy dealership again. You'll get service done somewhere else. And you'll tell all your friends and acquaintances about this dealership.

If the vehicle isn't worth the extra $416/yr, ask for your deposit back, and walk away, and find another vehicle somewhere else. When this dealership calls you back, tell 'em to stop calling because they broke your deal and trust so you're not going to that greasy dealership again. And you'll be telling all your friends and acquaintances about this dealership.

[Supergrit]

Leave not the kind of place you want to deal with what next if something goes wrong with vehicle warantee claim they will be greasy there to.

[Weedy1]

Originally Posted by carterM

Looking for some advice.

...
Carter

I'm going to take a not so wild stab in the dark and say you're talking about Alberta Honda? Take the deal you have to Sherwood Honda, I bet they match it and treat you right too.

[Grizzly Adams]

Payment goes up another $8 b/w

You're bitching about 20. a month ? If things are that tight, better be considering another option, like a good dependable used vehicle.

Grizz

[alacringa]

Originally Posted by Grizzly Adams

Payment goes up another $8 b/w

You're bitching about 20. a month ? If things are that tight, better be considering another option, like a good dependable used vehicle.

Grizz

$20/month over a period of years adds up to thousands.

And there's the principle of the thing. OP walked away from the dealership with an agreement. Now he's being told that that is changing. Yes, he should have got it in writing; but the dealership is going back on their word. I would see that as a huge violation of my trust.

[Salavee]

I understood the increase was $32.00 +_ per mo total plus interest. Over the financing term, that adds up. Seems they want another 2G from you.

[Dean2]

You are dealing with slime balls!!!! That extra $2,600 they are trying to grab you for is doubling the profit they make. Yeah its only $20 every two weeks, but that is how they suck you into buying despite their scumbag tactics. It really is a much bigger chunk over 5 years.

Run away and never come back. Be happy you learned what a bunch of slime balls these guys are BEFORE you get screwed somewhere else down the line. There is no deal good enough to make it worth dealing with bald faced liars and crooks.

[morinj]

They are trying to sell you on monthly payment, not unit price! It's easier for them to say a extra $16 by weekly, than say a extra $4500.00, people get suckered in like this all the time!

[bsmitty27]

I would call Honda Canada and tell them about How the dealer ship is representing their product. Auto Manufactures can pull some weight. I know of a couple Chrysler dealerships that got tuned in because of bad customer service. Even threatening to Contact Honda Canada might have some pull. Then I would take my money and go somewhere else!
I hate sales men!!!!!!!!
Brad

[ChickakooKookoo]

It's been about 5 years since I bought a brand new vehicle but I used to be a member of a website of www.carcostcanada.com

For $30 you can use the site 10 times. You pull up any make and model and build your vehicle on the site. It then emails you dealer cost plus all applicable factory incentives, etc. It states right on the email that the dealership is obliged to sell to you at this price plus 3%.

I spent 3 weeks negotiating on an F-150 with Denny Andrews and then heard about this site and for $30 I thought why not, I'm about to spend $50k it's worth a shot...

Long story short, about 20 minutes after building my truck on the site and getting the email I got a call from Waterloo Ford. They told me they have the vehicle in stock and the price they gave me was $1500 better than Denny Andrews with zero negotiating. Trucks was the exact same. Just walked in and signed the paperwork, no hassle, no ****ing around with greasy car sales reps, etc.

I also shared a couple of my 10 uses with a cousin when he was looking at a Dodge. I drove him around to dealerships and while he was inside negotiating a price on a truck, I did the CarCost thing on my ipad in the parking lot. I got a call from a Dodge dealership about 10 minutes later offering a price better than he just stuck by $1000.

The site doesn't work for Toyota due to their "Access Pricing" thing but it's worked well and saved a bunch of hassle on Doge and Ford, might be worth looking into for Honda.

[MrDave]

Car salesman and door to door vacuum salesmen... . Generally should be avoided.

Don't fall for it. The salesman knew what he was doing. Would you put a deposit on a home and then live with a changed deal? In this economy, you can get a war going amongst the dealerships. Make them work. They are going to slither all over trying to get your money.
Play hard to get and see what happens.

[pa_of_6]

When talking with car salesmen I usually say to them

I don`t want to talk to the monkey, could you please direct me to the organ grinder....

They hate it...but it usually gets results!!!

[sgill808]

I would walk away. You had a deal and now they are changing it. They are just trying to get what they can and think you will give in.

Tell them you want your deposit back. If they say fine we will give you what we originally agreed on, then try to add some additional things for the same price. See how they like it. When we bought our trucks new last year, we told them we would walk away if they didn't include the 3m, mud flaps, etc. Worst case scenario is they say no and you still get the original deal.

[Pikebreath]

Originally Posted by sgill808

I would walk away. You had a deal and now they are changing it. They are just trying to get what they can and think you will give in.

Tell them you want your deposit back. If they say fine we will give you what we originally agreed on, then try to add some additional things for the same price. See how they like it. When we bought our trucks new last year, we told them we would walk away if they didn't include the 3m, mud flaps, etc. Worst case scenario is they say no and you still get the original deal.

Yes....

But if that still doesn't work and if $220 B/W is your budget and no other dealer was even close to that, then you need to get the original purchase down , perhaps by going to a demo or used, different brand / model, something with less options etc.

There is always other fish in the sea....

[carterM]

Originally Posted by Grizzly Adams

Payment goes up another $8 b/w

You're bitching about 20. a month ? If things are that tight, better be considering another option, like a good dependable used vehicle.

Grizz

Here's the thing. The extra money isn't the issue at all. In fact even with the extra money, I'm still under what I was PREPARED to spend.

The issue here is we negotiated a deal on this a month ago. I've brought it up to them about 5 times in the past month that I wanted to get the paperwork finalized on this. Each time it was answered by them saying they didn't want to finalize anything until we'd test drove the vehicle (even though I'd driven one elsewhere...). When this bs came up yesterday, it became clear why they didn't want to finalize anything. They're hoping that seeing the vehicle (probably specifically my wife seeing the vehicle) would make me agree to "just another $8 b/w" (I mean it's only an extra few thousand dollars, right?).

It says a lot about the character of these guys. Another question though...how tied am I to this dealership for warranty work anyway? I thought that was through the manufacturer, not the dealership?