If you were looking for recommendation on someone to come out on a call, I'll add to my post above - Peter Thomson, Spa Time Electronics (780) 490-0378. I've been doing most of the wrenching on mine, but whenever I hit something I know's going to be deeper than I want to get into Peter's my go-to guy.
I've never had Sun Ray out for service, my experience with them is through their partsman.
It seems odd to me that you're only getting three years out of them. The pump on my tub is original to the unit, so 22 years old. I've had the bearings done one, maybe twice since we bought the place.
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