That's the last time I buy anything at Cabela's Calgary

[camshaft]

Originally Posted by Dean2

You are correct that a vendor is not required to have a policy of accepting returns but once one is posted, you are COMPLETELY wrong in your statement above. A posted return policy, and written warranties are a contract and must be honoured. The vendor cannot just arbitrarily change the terms of his return policy.

To the Op, call Cabela's complaint line. They will clear it up. Once it is, learn your lesson and deal somewhere more interested in keeping you happy, preferably Canadian owned.

That's not what I'm saying....I'm only stating in black and white terms that there is no "law" requiring a business to do anything. Are there other options and recourse, absolutely (store mgr, regional mgr, head office, media etc) But regardless, if the store says no, who do u think ur gunna call at that time to force the store to issue u a refund or take the product back?

[Dean2]

Originally Posted by camshaft

That's not what I'm saying....I'm only stating in black and white terms that there is no "law" requiring a business to do anything. Are there other options and recourse, absolutely (store mgr, regional mgr, head office, media etc) But regardless, if the store says no, who do u think ur gunna call at that time to force the store to issue u a refund or take the product back?

Now you are just being obstinate. Consumer affairs in Alberta would be the first place. They will intervene with vendors who don't honour their published return polices. You also have the option to take them to small claims court if the dollar value is high enough to warrant the effort.

Service Alberta, Consumer Contact Centre
3rd Floor Commerce Place
10155-102 Street
Edmonton, Alberta T5J 4G8
Telephone: 780-427-4088
Toll Free: 1-877-427-4088
Email: service.alberta@gov.ab.ca
Website: www.servicealberta.ca


See post 48 in this thread for a very good detailed explanation, and that is only a part of the rights you have under the law..