!!!super happy happy happy!!!
Was out shooting the other day and in the process of cleaning up, my Vortex Razor spotter took a spill off the tail gate. I picked it up and imminently noticed that the focus knob popped off. Upon closer inspection I decided to just pop it back on. With a little bit of thumb pressure it went back on with no problem. Oh wait, what? CRACK! The fine knob separated and broke off from the course knob. It falls off right in my hand. Man was I choked. Obviously it landed funny but still makes the heart sink when a 2000$+ spotter breaks. Although the body and glass are still in pristine condition, I decided to call vortex about getting a new focus knob to replace mine.
During my convo with the warranty rep (Kristabel, very professional and down to earth so to speak) we decided that I send a picture of the knob to them via email to save having to send my scope away and be without it for sometime. Less than 45 minutes later I had a reply. I was advised that my email and picture was sent to the head warranty rep in the US. There head rep decided that I should get a brand new scope! What, really!? Yup! And to top it off they are in the process of sending it to me right now. All I had to do was provided them with a tracking number showing that I mailed my scope to them. Very trusting and no hassle. Definitely a very happy Customer.
I bought the spotter in March of 2013, never had a problem with it and I absolutely love it. Use it all the time. Vortex stuck by there guns, never asked for a receipt. Even when I offered to send a screen shot of the receipt, Kristabel just laughed. Saying it was appreciated but not needed.
All of my rifles have Leupold Mark 4's and VX6's mounted on them and I'm still a #1 Leupold fan. Now, I'm not crazy and thinking of changing a thing. But if I was, I would give vortex a serious thought. Well, maybe not on my rifles but the binos are deff on my next to purchase list. Thought I'd just let anyone know that if your wondering about the warranty on VORTEX products.
It's amazing!
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"It's better to have it and not need it, then need it and not have it."
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