Money Mart And T.D #Caution#

[BANG]

Scoop is....I have a money mart prepaid visa for my direct deposit and someone managed to pull $500 out of my account without my card at a T.D a.t.m.
I contacted money mart and they emailed me forms to start the investigation which will take 90-120 days? And the rep i talked to said they have a very low success rate and not to expect my money back.I then called t.d and was told sorry there is nothing we can do.They did not even want to hear about it