For the better I must say. It used to be a few years ago that I dreaded calling them for parts. But for the past couple of years, what a nice experience it is to deal with them. I've recently ordered more parts and the fellow on the order desk was really pleasant to deal with. The ladies in shipping have always been. I ordered parts 2 days ago, and they got here today. I'm blown away and very pleased with the service and reception. Very happy.