Quote:
Originally Posted by camshaft
That's not what I'm saying....I'm only stating in black and white terms that there is no "law" requiring a business to do anything. Are there other options and recourse, absolutely (store mgr, regional mgr, head office, media etc) But regardless, if the store says no, who do u think ur gunna call at that time to force the store to issue u a refund or take the product back?
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Now you are just being obstinate. Consumer affairs in Alberta would be the first place. They will intervene with vendors who don't honour their published return polices. You also have the option to take them to small claims court if the dollar value is high enough to warrant the effort.
Service Alberta, Consumer Contact Centre
3rd Floor Commerce Place
10155-102 Street
Edmonton, Alberta T5J 4G8
Telephone: 780-427-4088
Toll Free: 1-877-427-4088
Email:
service.alberta@gov.ab.ca
Website:
www.servicealberta.ca
See post 48 in this thread for a very good detailed explanation, and that is only a part of the rights you have under the law..