Want me to send my mom in there? Old retired lady with nothing better to do usually gets her way with problems like this.
I don't carry things as far as she does but I've learned that talking to a manager does go a long way. Arguing or escalating the situation almost always works against you. I say how pleased I am with all the other products I've bought from them and was kind of surprised I got a bad one. They'll usually always try to work with you.
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