Purchased a Clam Bigfoot XL4000T in November of 2012 and have never looked back.. It gets used hard and lots... No broken poles, no ripped fabric, no zipper issues.. Has never been dried out until the temperatures warm up for the summer months.. Goes back in the bag with relative ease... Can't speak for customer service as it has never been needed.. I think this thing is bulletproof and would never switch to an Eskimo brand
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