When you raise production levels, QC will suffer to a point, some products in a vast product line will be designed poorly, but function, for the price point. And like they say, one bad word of mouth will lose you 10+ sales, so you have to try to prevent that as much as possible. Seems like they are doing it right overall in the cust service dept. I don't have any Vortex stuff, only things I've ever sent back for warranty were Kershaw,Lyman, Bushnell and RCBS. All got handled well. Got lots of 30+yr old scopes and an electronic scale, 20yr+ binos and spotters, a 30+ yr old freezer, a 37yr old stereo. Best products are definitely the ones that last without issues.
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