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Old 06-25-2019, 10:00 AM
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KyleSS KyleSS is offline
 
Join Date: Mar 2015
Location: Okotoks
Posts: 774
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Quote:
Originally Posted by Chargerguy View Post
I had one of the early Vortex Razor AMG 6-24x50s and had the O-Ring fail on my elevation turret, locking it up. Sent it in for warranty, shipping to them was on my dime. When I received the scope back it was no longer in the same condition as when I sent it in. It came back with 2 chips in the anodizing on the objective bell, the purge screw slot was chipped, and there was a long hair like scratch on the objective lens. I am anal about my lenses and cleaning and have yet to clean it. It just didn't need it. I emailed them about it and instantly received an apology and a return slip. A brand new in the box AMG was sent to me after they received mine.
That is great to hear. I understand that any company that you deal with, you will always have an issue if you deal with them long enough. To me, what defines a company, is how they deal with the issue when it comes up.
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