I had one of the early Vortex Razor AMG 6-24x50s and had the O-Ring fail on my elevation turret, locking it up. Sent it in for warranty, shipping to them was on my dime. When I received the scope back it was no longer in the same condition as when I sent it in. It came back with 2 chips in the anodizing on the objective bell, the purge screw slot was chipped, and there was a long hair like scratch on the objective lens. I am anal about my lenses and cleaning and have yet to clean it. It just didn't need it. I emailed them about it and instantly received an apology and a return slip. A brand new in the box AMG was sent to me after they received mine.
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