Sounds to me that Talon actually did their job however they should fight for your common client to get fully reimbursed for the damage and for it to be fixed on the 3rd party shipping companies dime.
Insurance is one thing but this is negligence and the shipping co should be the ones making it right.
IMO Dale needs to go to bat for your common client and maybe someone screwed up only having $400 in insurance on the dang thing.
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