My Telus email account was locked on Thursday the 15th. I actually managed to talk to a Telus rep (in the Philippines) the next day who explained that the system was down while they “strengthened their security”. She said that I would be up and running in about four hours and that she would phone me when I am back online. Four hours went by and to my
surprise she called back. She walked me through the process of strengthening my own password, tested it, and then boom! I was back online with a bunch of new emails downloaded to my account. I was instantly impressed! But then I got to thinking – why wouldn’t they contact their customers ahead of time and tell them they were planning a shutdown
to strengthen their security. I started to wonder if they got hacked and didn’t tell anyone while they quietly repaired the damage. We will probably never know.
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