Quote:
Originally Posted by Rio56
really ... the store can take a loss for an experiment at home ? reminds when the consumers price of energy is lower than returns ... have we heard that whining before ...now what's the story ...every company is in business to make money...JMO
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Top stores take a loss all the time when goods are not satisfactory, and it builds customer loyalty and long-term profits. MEC or Eddie Bauer will take stuff back you've worn for a month and are no longer satisfied with. I've taken boots back to Wholesale Sports. I'm not saying every company has to do that. Just expect that consumers like me will shop at stores that do. There are two stores competing. One offers easy returns, the other doesn't. Why on earth would I shop at the latter? For me, and many others, service is as important price. Charge me $2 more to cover your generous return policy. I couldn't care less.