Depends which store, at least that is my experience. I've had great service and knowledge at the West End store.
South side store in South Edm Common:
Went there 5 weeks ago to check out their bow mount electrics. Looking for a MinnKota with iPilot installed. Stopped a young guy behind the reel counter. Explained what I was looking for. Took me over and showed me their great selection (like 3...) Enduras....Endura is a transom mount...also none where close to 80 lbs thrust which I also asked for. After a minute of uncomfortable silence I explained to the young gentleman the configuration and what and how a bow mount works. I then said the majic word "Terova" to which he kind of lighted up and said "I think I saw a box in the back with that on it...I'll be back".
10 minutes later he emerged but looked more confused than ever. He called his supervisor. Supervisor shows up. After he explains what I'm looking for she just looks at both of us with a blank face. She then explains to me that she was just transferred to the fishing department but really does not know much about fishing...and she is the appointed manager??? I watch for the next 5 minutes as they both run around to try to find out something. They even eventually get onto the MinnKota web site and quote back to me what I'm looking for. Not a bad thing but not a great use of my time. I left.
Went to the Fishing Hole South side 4 days later. They had everything ordered and available to me in 3 days. Of course, knew exactly what I was looking for and asked me more questions about the exact specification I was looking for. Complete 180 in customer and delivery experience. There are some great people working for the Fishing hole.
Cheers!
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