Call 311 and pray that the problem is on the city's side of the property line.
They will send out a crew with a camera to inspect your service to determine the cause.
If the cause is on the city side they will repair it (eventually) this could involve digging up the road in front of your house and up to a meter back of your side walk.
Anything on your side of the property line would be your responsibility.
Lots of noise and lack of parking during the work are fun side benefits!, seriously though this stuff sucks to deal with good luck.
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