Here - I looked it up on the Swaro site for you.
https://www.swarovskioptik.com/is-bi...ce-ViewRepairs
Consumers and Authorized Retailers located in the US and Canada can initiate service orders and receive status updates online! Click HERE to go to the online repair portal.
Whether requesting a service order online or by phone at 800-426-3089 prompt 2, you will be asked to provide the model, serial number and what the issue is you are experiencing, along with the owners name, contact and shipping information.
Our business hours are Monday thru Friday 8.30 AM - 5:00 PM EST.
Canadian residents will receive assistance with customs and shipping documentation. At the time the service order is issued, a service order number and instructions on how to return your product will be provided.
We will notify you of the receipt of your repair immediately. Please call us if you do not receive notification.
a) If the repair is a warranty case:
SWAROVSKI OPTIK will carry out a warranty repair at no charge.
b) If the repair is not subject to the product warranty:
You will receive a cost estimate for the repair by phone call, mail or e-mail from SWAROVSKI OPTIK North America. No repairs will be performed until we have authorization.
If you have any questions about repairs, servicing or about your warranty please contact us
SWAROVSKI OPTIK NA LTD.
Service Department
Tel. 800-426-3089 prompt 2
E-Mail
warrantyrepair@swarovskioptik.us