Quote:
Originally Posted by rdjohnson
Shout out to Vortex Canada. I sent my 10x42 Talon Binos (at least 4-5 years old) in for repairs as I could not get them to focus properly. I paid for the freight to Ontario ($35.00), they emailed me a couple days after they received them saying they could not repair them. They told me that they will replacing them with a new set c/w freight to my door. A week later I received a new set of Vortex Viper 10x42 c/w harness. I appreciate the great customer service I received and unbelievable turnaround time!
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That's great when expectations get exceeded.
Customer for life I bet.