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Just this morning I called a well known store for some 165 grain Hornady Interlock reloading bullets in .308 diameter, apparently they never heard of them, but I could buy some loaded ammo with Partitions, GMX, TSX, TTSX, just not any Hornady Interlock .308 diameter reloading bullets.
I could not get my point across that I didn't want loaded ammo, but merely the bullets alone. I finally had to politely hang up and try my call again. Why don't they have people that know the product line instead of someone that can fill a pair of shoes.
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You can thank the people that refer to loaded ammunition as "bullets" for that. Some clerks are so used to people not using the proper terminology, that they assume that anyone that asks for bullets really wants loaded ammunition.