Kal Tire was my go-to for many years. Then about 10 years ago, something changed. Their prices went up, they could no longer manage to balance the tires they sold, and they started recommending unneeded mechanical work. It was like they were trying to match the WalMart and Canadian Tire service center experience for people who don't know anything about vehicles.
Too bad to hear that they have not improved over the last decade.