Quote:
Originally Posted by Trav
It sure is Windknot is Wrong in his ways.
How is a Business supposed to fix problems, if there was a problem if the customer does not tell them they are not happy with the service.
First thing he should have done is confronted them and told them he was not happy with the way he was treated. coming on a public forum and complaining when he has not let the people included in the deal know he was not happy is ChickenS#$t way of doing it. Go to them and tell them you are not happy if they dont try to fix things then by all means do what you think is right but until then quit whining
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Well for starters after he paid and said he would be back another day they could have stoped him from walking out. Considering he paid his lane fees. It kind of sounds like you have no bussiness sense. An unhappy client will never tell the bussiness they just won't call you back or visit you again, and the word will spread. Thats the hard truth. You will never hear from an unhappy client, but you will sure hear about them.
If you don't take care of your customers someone else will. I don't think it is chicken, its just the truth. But defend, defend defend. Make them look great when an apoligie would have be the best response.
Instead of being full of insults.