Hi all,
Please know that I am 100% sincere when I say "thank you" for the feedback through your comments above. Apologies in advance for the long winded response, but I want to ensure I respond to each of the very important points made above.
To start, 7mmremmag and Faststeel, your comments are totally valid and are very much appreciated. Our goal is always to be priced in alignment with the market and while it should not be our customers job to let us know when we are off the mark, we do appreciate the feedback.
MadMarty911, there is no need to be sorry at all, and I appreciate the candid input as pertains not only to our pricing but the sale event name. While I can't speak to practices of the other retailer you mentioned, my initial response would be that based on the weight of the order, and the fact that explosives must be shipped through a carrier other than Canada Post (we generally use UPS), we would likely charge more than $20.00 to ship that order, though our objective is never to make money on shipping costs.
crazy_davey, experiences like yours were absolutely one of the main drivers behind the launch of our new website. Our site now has a stock status on every product, which is visible on the product page prior to an item being added to a cart.
Dean2, as with MadMarty911, I really appreciate the honest feedback. Geographic location does occasionally play a role (rent, wages, etc.) but we cannot use this as an excuse.
qwert, I think we can all agree that 25% off Nightforce would get most peoples attention! As others have articulated, I understand that in some cases our pricing is indeed higher than our competitors, but I did not believe this to be an issue when it comes to our optics, particularly a premium brand like Nightforce. That said, if there are instances where we are dramatically over priced, we do appreciate being notified and will generally do our best to match that price.
Again, thank you all for taking the time to chime in. We have identified areas in which our pricing was indeed out of alignment and are working as we speak to get the prices corrected and to have the pricing updated. I appreciate the opportunity to be able to dialogue with you on these issues, and am happy to continue to the conversation at any time.
Best regards,
Justin Paterson - Community Ambassador
|