I'm calling to check the status of my PAL the system always kicks me off due to heavy caller volume. The machive advises that during the week is peak therefore the week end isn't right?? This morning I start calling at 8am, system says they are closed but open from 10am-6pm. Not sure what time zone they are refering to I call again at 9 still closed at 10 I get kicked off due to heavy call volume at 5.30pm I call and am informed they are closed. Has any one out there used this system to talk to an actual person?? If so hand over their ext#. I know they've got my info(registered mail) and I want to harass er talk with and offical govt employee about certain concerns and issues I have. To date every thing I've learned concerning pal and registration comes from private citizens and since none of them has received any of the 12 billion(right?) I'd like to talk with a salaried expert just to ease my mind. Thanks