Awesome Customer Service from Korkers
Just want to let all of you know that I had the best experience with their customer service department. I purchased my redside boots a little over 2 years ago from Fish Tales. Now I had an issue right upfront with one of the soles that fish tales swapped out right away. So no issues untill the little tab pulled out of the back of the boot that holds the soles in place about a year later. I have continued to glue them back in when they pop out. I sent Korkers a PM on facebook asking if they have redesigned the tab. If not I would be passing on buying a new pair for some other boot. Their c/s member suggested I take a couple pictures and email them in. Low and behold they send me a brand spanking new pair as the manufacturer had a defect on that production run. This is the second pair of Korkers and wont be my last. Cheers Korkers
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Good thing they have good customer service. From all reports they have a product that more than regularly requires it.
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I had the same issue with Korkers metal heads, and they wouldn't replace them for the exact same reason. Poor design imo.
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I haven't had issues with my boots yet but if you are looking for a good glue I would recommend the Gorilla glue. It actually requires some water moisture to help with the cure and it expands when dries, but all my shoes that I have glued back the soles this has never come apart again. just noticed the photo above that glue would work great on that issue.
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You would think a wading boot would last more than 2 years.
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Lornce thought I saw that picture before. Try and private message them on facebook or send the pictures along with a picture of the little tag on the inside of the tongue. Email them directly as well. See what they can do. Like I said I didnt ask them they offered to look into it for me
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Customer service is the cornorstone, IMO
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